Assessing patients’ experience of care in four referral hospitals: a cross-sectional survey of outpatients in two South African rural provinces

Assessing patients’ experience of care in four referral hospitals: a cross-sectional survey of outpatients in two South African rural provinces

Abstract Background Patient experience of care surveys are an important component of performance improvement and clinical effectiveness because they serve as a good proxy for patient’s satisfaction and the quality of care. The purpose of this study was to assess patients’ experience of care in four...

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Main Authors: Wezile W. Chitha, Onke R. Mnyaka, Akhona Ncinitwa, Olona Giwu, Teboho Mashao, Kuhle Mabophe, Sibusiso C. Nomatshila, Itumeleng Funani, Vivien Essel, Xolelwa Ntlongweni, Kedibone Maake, Nomfuneko Sithole, Ntiyiso Khosa, Maphoko Masemola, Ziyanda Ngcobo, Murendeni Mulamu, Bongiwe Mkabela, Siyabonga Sibulawa, Buyiswa Swartbooi, Godfrey Mokobane, Sikhumbuzo A. Mabunda
Format: Article
Language:English
Published: BMC 2024-12-01
Series:BMC Health Services Research
Subjects:
Patient satisfaction
Patient experience of care
Referral hospital
Online Access:https://doi.org/10.1186/s12913-024-12002-y
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https://doi.org/10.1186/s12913-024-12002-y

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