The influence of transparency, anthropomorphism, and positive politeness on chatbots for service recovery in E-health applications
A service failure occurs when a service provider cannot meet user expectations, and a failure to meet customer expectations can reduce user satisfaction, resulting in complaints. Based on this, this study aims to analyze the influence of aspects of chatbots on consumer forgiveness that influence con...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2024-12-01
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| Series: | Cogent Social Sciences |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311886.2024.2415534 |
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