Exploring the Impact of Perceived Justice and Complaint Handling Satisfaction on Trust and Commitment in Indonesia's E-commerce Fashion Sector

Exploring the Impact of Perceived Justice and Complaint Handling Satisfaction on Trust and Commitment in Indonesia's E-commerce Fashion Sector

Background: Indonesia's rapid growth in the e-commerce fashion sector presents opportunities and challenges, particularly in addressing consumer dissatisfaction during post-purchase experiences. Key challenges include product misrepresentation, delivery delays, or unmet expectations, which can...

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Bibliographic Details
Main Authors: Trisna Intan Sari, Hartoyo Hartoyo, Istiqlaliyah Muflikhati
Format: Article
Language:English
Published: Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University 2025-02-01
Series:Journal of Consumer Sciences
Subjects:
complaint handling
customer commitment
customer loyalty
customer trust
perceived justice
Online Access:https://journal.ipb.ac.id/index.php/jcs/article/view/60976
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https://journal.ipb.ac.id/index.php/jcs/article/view/60976

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