Application Of K-Nearest Neighbor Algoritma for Customer Review Sentiment Analysis at Ngeboel Vapestore Shop

Application Of K-Nearest Neighbor Algoritma for Customer Review Sentiment Analysis at Ngeboel Vapestore Shop

This study applies the K-Nearest Neighbor (K-NN) algorithm to classify customer sentiments from online reviews about Ngeboel Vapestore, a local MSME in the vape industry. A total of 175 reviews from Google Review and Instagram were processed using standard NLP techniques and TF-IDF for feature extr...

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Bibliographic Details
Main Authors: Muhammad Aryanda, Ita Arfyanti, Yulindawati Yulindawati
Format: Article
Language:English
Published: LPPM STIKI Malang 2025-06-01
Series:J-Intech (Journal of Information and Technology)
Subjects:
Customer Reviews
K-Nearest Neighbor (K-NN)
MSME
Natural Language Processing (NLP)
Sentiment Analysis
TF-IDF
Online Access:https://jurnal.stiki.ac.id/J-INTECH/article/view/1893
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https://jurnal.stiki.ac.id/J-INTECH/article/view/1893

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