ACCOUNTING FOR USERS' INFLATED ASSESSMENTS OF ONLINE CATALOG SEARCH PERFORMANCE AND USEFULNESS: AN EXPERIMENTAL STUDY

ACCOUNTING FOR USERS' INFLATED ASSESSMENTS OF ONLINE CATALOG SEARCH PERFORMANCE AND USEFULNESS: AN EXPERIMENTAL STUDY

User-oriented approaches to information retrieval (IR) system performance evaluation assign a major role to user satisfaction with search results and overall system performance. Expressed satisfaction with search results is often used as a measure of utility. Many research studies indicate that user...

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Bibliographic Details
Main Author: Charles R. Hildreth
Format: Article
Language:English
Published: University of Borås 2001-01-01
Series:Information Research: An International Electronic Journal
Subjects:
user-orientation
users
information retrieval
IR
performance
evaluation
user satisfaction
search results
utility
on-line library catalogues
catalogs
OPACs
false positives
interface
ease of use
system
usefulness
satisfaction
Web
search task
difficulty
personal characteristics
Online Access:http://informationr.net/ir/6-2/paper101.html
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