The mediating role of service innovation in the relationship between customer orientation and patient satisfaction
Abstract Introduction Declining patient satisfaction signals a pressing challenge in healthcare service quality; however, the role of service innovation in addressing this issue remains underexplored. While patient satisfaction is the cornerstone of effective healthcare delivery, evolving patient ne...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
BMC
2025-06-01
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| Series: | BMC Health Services Research |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s12913-025-12794-7 |
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