Counselor type (Human/AI) and consultation intention: a moderated mediation model of trust and psychological counseling scenarios
Abstract Objectives In some services involving social and emotional needs (such as psychological counseling), people seem to prefer human services over AI. Exploring the psychological mechanisms behind this preference can help increase people’s acceptance of AI-based psychological counseling. This s...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
BMC
2025-04-01
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| Series: | BMC Psychology |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s40359-025-02741-w |
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