STRESSFUL SITUATIONS IN THE WORK OF A MULTIPROFILE PEDIATRIC MEDICAL FACILITY'S CALL CENTER
Stressful situations in the work of a pediatric medical facility's call center are associated with patients' violation of social communication norms and aggressive behavior, as well as the operator's professional/maternal conflict. The following psychological resources facilitate bett...
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| Format: | Article |
| Language: | Russian |
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Union of pediatricians of Russia
2015-08-01
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| Series: | Педиатрическая фармакология |
| Subjects: | |
| Online Access: | https://www.pedpharma.ru/jour/article/view/469 |
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| _version_ | 1849685688308465664 |
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| author | I. M. Spivak E. G. Biryukova M. I. Slipka I. N. Chernomurov |
| author_facet | I. M. Spivak E. G. Biryukova M. I. Slipka I. N. Chernomurov |
| author_sort | I. M. Spivak |
| collection | DOAJ |
| description | Stressful situations in the work of a pediatric medical facility's call center are associated with patients' violation of social communication norms and aggressive behavior, as well as the operator's professional/maternal conflict. The following psychological resources facilitate better stress resistance of operators: self-confidence, mature and rational attitude, personal activity, inner satisfaction, optimism, emotional breadth and emotional colleague support. |
| format | Article |
| id | doaj-art-23572be8266d4f9dbcaffb9a1aef2057 |
| institution | DOAJ |
| issn | 1727-5776 2500-3089 |
| language | Russian |
| publishDate | 2015-08-01 |
| publisher | Union of pediatricians of Russia |
| record_format | Article |
| series | Педиатрическая фармакология |
| spelling | doaj-art-23572be8266d4f9dbcaffb9a1aef20572025-08-20T03:23:01ZrusUnion of pediatricians of RussiaПедиатрическая фармакология1727-57762500-30892015-08-0112111711910.15690/pf.v12i1.1257465STRESSFUL SITUATIONS IN THE WORK OF A MULTIPROFILE PEDIATRIC MEDICAL FACILITY'S CALL CENTERI. M. Spivak0E. G. Biryukova1M. I. Slipka2I. N. Chernomurov3Scientific Center of Children's Health, Moscow, Russian FederationScientific Center of Children's Health, Moscow, Russian FederationScientific Center of Children's Health, Moscow, Russian FederationScientific Center of Children's Health, Moscow, Russian FederationStressful situations in the work of a pediatric medical facility's call center are associated with patients' violation of social communication norms and aggressive behavior, as well as the operator's professional/maternal conflict. The following psychological resources facilitate better stress resistance of operators: self-confidence, mature and rational attitude, personal activity, inner satisfaction, optimism, emotional breadth and emotional colleague support.https://www.pedpharma.ru/jour/article/view/469call center operatorsstress factorspsychological resourcesprofessional communicationaggressive behaviorinterrole conflictmedical facility |
| spellingShingle | I. M. Spivak E. G. Biryukova M. I. Slipka I. N. Chernomurov STRESSFUL SITUATIONS IN THE WORK OF A MULTIPROFILE PEDIATRIC MEDICAL FACILITY'S CALL CENTER Педиатрическая фармакология call center operators stress factors psychological resources professional communication aggressive behavior interrole conflict medical facility |
| title | STRESSFUL SITUATIONS IN THE WORK OF A MULTIPROFILE PEDIATRIC MEDICAL FACILITY'S CALL CENTER |
| title_full | STRESSFUL SITUATIONS IN THE WORK OF A MULTIPROFILE PEDIATRIC MEDICAL FACILITY'S CALL CENTER |
| title_fullStr | STRESSFUL SITUATIONS IN THE WORK OF A MULTIPROFILE PEDIATRIC MEDICAL FACILITY'S CALL CENTER |
| title_full_unstemmed | STRESSFUL SITUATIONS IN THE WORK OF A MULTIPROFILE PEDIATRIC MEDICAL FACILITY'S CALL CENTER |
| title_short | STRESSFUL SITUATIONS IN THE WORK OF A MULTIPROFILE PEDIATRIC MEDICAL FACILITY'S CALL CENTER |
| title_sort | stressful situations in the work of a multiprofile pediatric medical facility s call center |
| topic | call center operators stress factors psychological resources professional communication aggressive behavior interrole conflict medical facility |
| url | https://www.pedpharma.ru/jour/article/view/469 |
| work_keys_str_mv | AT imspivak stressfulsituationsintheworkofamultiprofilepediatricmedicalfacilityscallcenter AT egbiryukova stressfulsituationsintheworkofamultiprofilepediatricmedicalfacilityscallcenter AT mislipka stressfulsituationsintheworkofamultiprofilepediatricmedicalfacilityscallcenter AT inchernomurov stressfulsituationsintheworkofamultiprofilepediatricmedicalfacilityscallcenter |