STRESSFUL SITUATIONS IN THE WORK OF A MULTIPROFILE PEDIATRIC MEDICAL FACILITY'S CALL CENTER

STRESSFUL SITUATIONS IN THE WORK OF A MULTIPROFILE PEDIATRIC MEDICAL FACILITY'S CALL CENTER

Stressful situations in the work of a pediatric medical facility's call center are associated with patients' violation of social communication norms and aggressive behavior, as well as the operator's professional/maternal conflict. The following psychological resources facilitate bett...

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Bibliographic Details
Main Authors: I. M. Spivak, E. G. Biryukova, M. I. Slipka, I. N. Chernomurov
Format: Article
Language:Russian
Published: Union of pediatricians of Russia 2015-08-01
Series:Педиатрическая фармакология
Subjects:
call center operators
stress factors
psychological resources
professional communication
aggressive behavior
interrole conflict
medical facility
Online Access:https://www.pedpharma.ru/jour/article/view/469
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https://www.pedpharma.ru/jour/article/view/469

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