Simulation Assessment of Data-Driven Channel Allocation and Contact Routing in Customer Support Systems
Data-driven operations management methods can transform company operations, respond rapidly to customer demands, and enable new business models. However, companies face the challenge of measuring and evaluating how new technology will impact operational processes. This article takes a systems engine...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
IEEE
2023-01-01
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| Series: | IEEE Open Journal of Systems Engineering |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/10097552/ |
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