A Customer Service Chatbot Using Python, Machine Learning, and Artificial Intelligence
This report shows that with the most recent advancements in Artificial Intelligence (AI) and Natural Language Processing (NLP) using generative-pretrained transformers, we can develop robust AI applications to assist customer service departments with question answer systems. This paper addresses the...
Saved in:
| Main Authors: | Ty Ebsen, Richard S. Segall, Hyacinthe Aboudja, Daniel Berleant |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
International Institute of Informatics and Cybernetics
2024-06-01
|
| Series: | Journal of Systemics, Cybernetics and Informatics |
| Subjects: | |
| Online Access: | http://www.iiisci.org/Journal/PDV/sci/pdfs/ZA198JE24.pdf
|
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Using Artificial Intelligence Methods to Create a Chatbot for University Questions and Answers
by: Krishnamurthy Ramalakshmi, et al.
Published: (2023-12-01) -
Understanding Customer Satisfaction of Chatbots Service and System Quality in Banking Services
by: Suraya Zainol, et al.
Published: (2023-01-01) -
Improving Government Helpdesk Service With an AI-Powered Chatbot Built on the Rasa Framework
by: Wirat Moko Hadi Sasmita, et al.
Published: (2025-04-01) -
Does Fun Matter? Using Chatbots for Customer Services
by: Tai Ming Wut, et al.
Published: (2024-11-01) -
STUDENT ATTITUDES TOWARD THE USE OF CHATBOTS IN CUSTOMER SERVICE
Published: (2019-12-01)