Sentiment Analysis and Classification of User Reviews of the 'Access by KAI' Application Using Machine Learning Methods to Improve Service Quality
This research applies sentiment analysis to understand user perceptions of the Access by KAI application, especially specific aspects such as speed, payment process, and user interface (UI/UX). User reviews are collected and processed through preprocessing stages, balancing using the SMOTE method, a...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Informatics Department, Faculty of Computer Science Bina Darma University
2025-06-01
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| Series: | Journal of Information Systems and Informatics |
| Subjects: | |
| Online Access: | https://journal-isi.org/index.php/isi/article/view/1099 |
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