COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJO
The effective communication is crucial for providing good service at the Community Health Center (Puskesmas). One major issue that can lead to patient dissatisfaction is the communication skills of health workers. When these workers struggle to communicate well, patients may feel poorly served and f...
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| Format: | Article |
| Language: | English |
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Universitas Airlangga
2025-03-01
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| Series: | Jurnal Layanan Masyarakat (Journal of Public Services) |
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| Online Access: | https://e-journal.unair.ac.id/jlm/article/view/60658 |
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| author | Andria Saptyasari Titik Puji Rahayu Ratih Puspa Santi Isnaeni Suko Widodo Dina Septiani Rani Sukma Ayu Suteja Mytha Eliva Veritasia Intan Fitranisa Yuyun W. I. Surya Angga Prawadika Aji Irfan Wahyudi Rachmah Ida Yayan Sakti Suryandaru Liestianingsih D |
| author_facet | Andria Saptyasari Titik Puji Rahayu Ratih Puspa Santi Isnaeni Suko Widodo Dina Septiani Rani Sukma Ayu Suteja Mytha Eliva Veritasia Intan Fitranisa Yuyun W. I. Surya Angga Prawadika Aji Irfan Wahyudi Rachmah Ida Yayan Sakti Suryandaru Liestianingsih D |
| author_sort | Andria Saptyasari |
| collection | DOAJ |
| description | The effective communication is crucial for providing good service at the Community Health Center (Puskesmas). One major issue that can lead to patient dissatisfaction is the communication skills of health workers. When these workers struggle to communicate well, patients may feel poorly served and find it hard to understand their health conditions and care instructions. To address this problem, the Communication Department of FISIP UNAIR organized a training called "Communication Skills Training for Health Workers to Improve Puskesmas Services at the Sidoarjo Regency." The aim of the training was to minimize communication errors between doctors and patients and enhance the community’s view of services at the Puskesmas. The training included various sessions for health workers. They had the chance to share their thoughts, understand patient backgrounds, and practice listening skills. They also learned how to use facial expressions, gestures, and polite language when communicating with patients through role-play exercises. The results of the training were positive. Participants could explain the material through role-play and improved their active listening skills. They managed their facial expressions, gestures, and voice tone better, and applied polite communication with patients from different backgrounds. A final survey showed a 25% increase in communication skills, improving from 55% to 80%. In summary, the community service team concluded that the training was well received and effectively implemented by participants at their health centers. |
| format | Article |
| id | doaj-art-0ea4bd71526b4a588d5b028dd3b60d15 |
| institution | DOAJ |
| issn | 2580-8680 2722-239X |
| language | English |
| publishDate | 2025-03-01 |
| publisher | Universitas Airlangga |
| record_format | Article |
| series | Jurnal Layanan Masyarakat (Journal of Public Services) |
| spelling | doaj-art-0ea4bd71526b4a588d5b028dd3b60d152025-08-20T03:15:13ZengUniversitas AirlanggaJurnal Layanan Masyarakat (Journal of Public Services)2580-86802722-239X2025-03-019109510610.20473/.v9i1.2025.095-10658825COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJOAndria Saptyasari0https://orcid.org/0000-0002-2496-5267Titik Puji Rahayu1Ratih Puspa2Santi Isnaeni3Suko Widodo4Dina Septiani5Rani Sukma Ayu Suteja6Mytha Eliva Veritasia7Intan Fitranisa8Yuyun W. I. Surya9Angga Prawadika Aji10Irfan Wahyudi11Rachmah Ida12Yayan Sakti Suryandaru13Liestianingsih D14Program Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaProgram Studi Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas AirlanggaThe effective communication is crucial for providing good service at the Community Health Center (Puskesmas). One major issue that can lead to patient dissatisfaction is the communication skills of health workers. When these workers struggle to communicate well, patients may feel poorly served and find it hard to understand their health conditions and care instructions. To address this problem, the Communication Department of FISIP UNAIR organized a training called "Communication Skills Training for Health Workers to Improve Puskesmas Services at the Sidoarjo Regency." The aim of the training was to minimize communication errors between doctors and patients and enhance the community’s view of services at the Puskesmas. The training included various sessions for health workers. They had the chance to share their thoughts, understand patient backgrounds, and practice listening skills. They also learned how to use facial expressions, gestures, and polite language when communicating with patients through role-play exercises. The results of the training were positive. Participants could explain the material through role-play and improved their active listening skills. They managed their facial expressions, gestures, and voice tone better, and applied polite communication with patients from different backgrounds. A final survey showed a 25% increase in communication skills, improving from 55% to 80%. In summary, the community service team concluded that the training was well received and effectively implemented by participants at their health centers.https://e-journal.unair.ac.id/jlm/article/view/60658communication skillshealth workersactive listeningnonverbal |
| spellingShingle | Andria Saptyasari Titik Puji Rahayu Ratih Puspa Santi Isnaeni Suko Widodo Dina Septiani Rani Sukma Ayu Suteja Mytha Eliva Veritasia Intan Fitranisa Yuyun W. I. Surya Angga Prawadika Aji Irfan Wahyudi Rachmah Ida Yayan Sakti Suryandaru Liestianingsih D COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJO Jurnal Layanan Masyarakat (Journal of Public Services) communication skills health workers active listening nonverbal |
| title | COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJO |
| title_full | COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJO |
| title_fullStr | COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJO |
| title_full_unstemmed | COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJO |
| title_short | COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJO |
| title_sort | communication skills training for health workers to improve services of public health center at sidoarjo |
| topic | communication skills health workers active listening nonverbal |
| url | https://e-journal.unair.ac.id/jlm/article/view/60658 |
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