COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJO

COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJO

The effective communication is crucial for providing good service at the Community Health Center (Puskesmas). One major issue that can lead to patient dissatisfaction is the communication skills of health workers. When these workers struggle to communicate well, patients may feel poorly served and f...

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Bibliographic Details
Main Authors: Andria Saptyasari, Titik Puji Rahayu, Ratih Puspa, Santi Isnaeni, Suko Widodo, Dina Septiani, Rani Sukma Ayu Suteja, Mytha Eliva Veritasia, Intan Fitranisa, Yuyun W. I. Surya, Angga Prawadika Aji, Irfan Wahyudi, Rachmah Ida, Yayan Sakti Suryandaru, Liestianingsih D
Format: Article
Language:English
Published: Universitas Airlangga 2025-03-01
Series:Jurnal Layanan Masyarakat (Journal of Public Services)
Subjects:
communication skills
health workers
active listening
nonverbal
Online Access:https://e-journal.unair.ac.id/jlm/article/view/60658
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https://e-journal.unair.ac.id/jlm/article/view/60658

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