Enhancing public service delivery through adaptive multichannel management in Northern Tunisia
This study investigates how citizens in Northern Tunisia engage with public services through a multichannel management (MCM) framework, integrating both digital and traditional channels. Drawing on survey data from the Beja governorate, it examines how demographic factors, task complexity, and digit...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2025-12-01
|
| Series: | Cogent Social Sciences |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311886.2025.2495189 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|