Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies
Considering the importance of small and medium-sized businesses in the economy and that the majority of quality management systems (QMS) implemented in SMEs are based on the requirements of the ISO 9001 standard, with this work our focus is on studying the influence of ISO 9001 standard certificatio...
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| Format: | Article |
| Language: | English |
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Universidade Católica Portuguesa, Instituto de Gestão e das Organizações da Saúde
2021-05-01
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| Series: | Gestão e Desenvolvimento |
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| Online Access: | https://revistas.ucp.pt/index.php/gestaoedesenvolvimento/article/view/10029 |
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| _version_ | 1850245797761777664 |
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| author | Luís Mendes António Ferreira Luís Lourenço |
| author_facet | Luís Mendes António Ferreira Luís Lourenço |
| author_sort | Luís Mendes |
| collection | DOAJ |
| description | Considering the importance of small and medium-sized businesses in the economy and that the majority of quality management systems (QMS) implemented in SMEs are based on the requirements of the ISO 9001 standard, with this work our focus is on studying the influence of ISO 9001 standard certification on performance in SMEs. The data was collected through interviews in two SMEs. The study showed that the implementation of an ISO 9001-based QMS has distinct effects on the performance of the SMEs studied. While the implementation of such QMS had significantly improved the performance in one of the companies, in the other, the few changes brought by certification were in terms of external image and organization of documentation and may not be deemed to affect performance significantly. |
| format | Article |
| id | doaj-art-065b590aecda48dc8032026b8361d650 |
| institution | OA Journals |
| issn | 2184-5638 0872-556X |
| language | English |
| publishDate | 2021-05-01 |
| publisher | Universidade Católica Portuguesa, Instituto de Gestão e das Organizações da Saúde |
| record_format | Article |
| series | Gestão e Desenvolvimento |
| spelling | doaj-art-065b590aecda48dc8032026b8361d6502025-08-20T01:59:21ZengUniversidade Católica Portuguesa, Instituto de Gestão e das Organizações da SaúdeGestão e Desenvolvimento2184-56380872-556X2021-05-012910.34632/gestaoedesenvolvimento.2021.10029Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studiesLuís MendesAntónio FerreiraLuís LourençoConsidering the importance of small and medium-sized businesses in the economy and that the majority of quality management systems (QMS) implemented in SMEs are based on the requirements of the ISO 9001 standard, with this work our focus is on studying the influence of ISO 9001 standard certification on performance in SMEs. The data was collected through interviews in two SMEs. The study showed that the implementation of an ISO 9001-based QMS has distinct effects on the performance of the SMEs studied. While the implementation of such QMS had significantly improved the performance in one of the companies, in the other, the few changes brought by certification were in terms of external image and organization of documentation and may not be deemed to affect performance significantly.https://revistas.ucp.pt/index.php/gestaoedesenvolvimento/article/view/10029PerformanceQuality management systemsISO 9001SME |
| spellingShingle | Luís Mendes António Ferreira Luís Lourenço Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies Gestão e Desenvolvimento Performance Quality management systems ISO 9001 SME |
| title | Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies |
| title_full | Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies |
| title_fullStr | Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies |
| title_full_unstemmed | Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies |
| title_short | Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies |
| title_sort | understanding the influence of iso 9001 certification on smes performance two portuguese case studies |
| topic | Performance Quality management systems ISO 9001 SME |
| url | https://revistas.ucp.pt/index.php/gestaoedesenvolvimento/article/view/10029 |
| work_keys_str_mv | AT luismendes understandingtheinfluenceofiso9001certificationonsmesperformancetwoportuguesecasestudies AT antonioferreira understandingtheinfluenceofiso9001certificationonsmesperformancetwoportuguesecasestudies AT luislourenco understandingtheinfluenceofiso9001certificationonsmesperformancetwoportuguesecasestudies |