Machine Learning Approach to Identifying Empathy Using the Vocals of Mental Health Helpline Counselors: Algorithm Development and Validation

Abstract BackgroundThis research study aimed to detect the vocal features immersed in empathic counselor speech using samples of calls to a mental health helpline service. ObjectiveThis study aimed to produce an algorithm for the identification of empathy from thes...

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Bibliographic Details
Main Authors: Ruvini Sanjeewa, Ravi Iyer, Pragalathan Apputhurai, Nilmini Wickramasinghe, Denny Meyer
Format: Article
Language:English
Published: JMIR Publications 2025-04-01
Series:JMIR Formative Research
Online Access:https://formative.jmir.org/2025/1/e67835
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