Leveraging sentiment analysis of food delivery services reviews using deep learning and word embedding
Companies that deliver food (food delivery services, or FDS) try to use customer feedback to identify aspects where the customer experience could be improved. Consumer feedback on purchasing and receiving goods via online platforms is a crucial tool for learning about a company’s performance. Many E...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
PeerJ Inc.
2025-02-01
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| Series: | PeerJ Computer Science |
| Subjects: | |
| Online Access: | https://peerj.com/articles/cs-2669.pdf |
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