ANALISA BEST PRACTICE SERVICE LEVEL MANAGEMENT (SLM) CISCO MENGGUNAKAN KRITERIA KELENGKAPAN DARI THOMAS SCHAAF
Service Level Agreement (SLA) is an important document to facilitate IT service provisioning by clearly defined Quality of Service (QoS) parameters. The management of SLA is the main subject in the discipline of Service Level Management (SLM). SLM is very important to improve relationship between IT...
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| Format: | Article |
| Language: | English |
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Universitas Diponegoro
2012-03-01
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| Series: | Jurnal Masyarakat Informatika |
| Online Access: | https://ejournal.undip.ac.id/index.php/jmasif/article/view/2515 |
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