Leading the customer experience : inspirational service leadership /

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Bibliographic Details
Main Author:	Cook, Sarah, 1955-
Format:	Book
Language:	English
Published:	Farnham, Surrey, England ; Burlington, VT : Gower, c2015.
Subjects:	Customer services. Leadership. Customer relations.
Online Access:	View in OPAC
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Holdings details from Engineering and Technology Library
Call Number:	658.8 COO
Copy	Available