Sustainable customer experience design : co-creating experiences in events, tourism and hospitality /

Sustainable customer experience design : co-creating experiences in events, tourism and hospitality /

"Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates curr...

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Bibliographic Details
Main Authors: Smit, Bert (Author), Melissen, Frans (Author)
Format: Book
Language:English
Published: London ; New York : Routledge, Taylor & Francis Group, 2018.
Subjects:
Service industries > Customer services.
Special events industry > Customer services.
Tourism > Customer services.
Hospitality industry > Customer services.
Customer relations.
Consumer satisfaction.
Sustainable development.
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Call Number: 910.6 SMI
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