Service Quality Management in Hospitality, Tourism, and Leisure /
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| Other Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
Haworth Hospitality Press,
c2001.
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| Subjects: | |
| Online Access: | View in OPAC |
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| Item Description: | Includes : Index |
|---|---|
| Physical Description: | xvii, 339 p. : ill. ; 22 cm. |
| Bibliography: | Includes : Bibliographical References |
| ISBN: | 0789007266 0789011417 9780789011411 |