Service Quality Management in Hospitality, Tourism, and Leisure /

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Bibliographic Details
Other Authors:	Kandampully, Jay, Mok, Connie (Editor), Sparks, Beverley A. (Joint Editor.)
Format:	Book
Language:	English
Published:	New York : Haworth Hospitality Press, c2001.
Subjects:	Hospitality Management. Tourism Leisure Management.
Online Access:	View in OPAC
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