Service innovation in telecommunication: The path to customer loyalty through enhanced customer satisfaction by Manoj Kumar Chaudhary, Dinesh Mani Ghimire, Madan Dhungana, Rajesh Kumar Chaudhary, Madhav Adhikari, Shubhechchha Thapa

“…Based on a sample of 245 telecom customers, this study investigates how innovative service offerings lead to higher satisfaction levels and, in turn, greater customer loyalty. …”
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The Influence of Marketing Mix and Cafe Atmosphere on Customer Loyalty Through Customer Satisfaction As a Mediation Variable by M. Risal, Achmad Efendi, Adi Firmanzah

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Effects of Branding on Customer Loyalty in Hotels: A Case Study of Jevine Hotel Kabusu. by Kyarisiima, Pamela

“…The study revealed there is a relationship between branding and customer loyalty and these included brand image and perception, consistency in Service and experience, brand Recognition and Trust, Emotional Connection, loyalty Programs and Incentives, and Online Reputation Management. …”
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Modeling the construction of an efficient customer club for the quantitative and qualitative development of increasing customers in the banking system by Ali Taher khani kojariha, Younos Vakil Alroaia

“…Customer satisfaction is an index directly related to the issue of customer loyalty, and loyalty is the most important issue in relation to profitability and business success based on the creation of perceived value for the audience (Patma et al, 2020; Jain et al, 2015). …”
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The The Influence of Perceived Convenience and Service Quality on Customer Loyalty (A Study at the Brilink Agent Bio Energy 2 Sidoarjo) by Devi Putri Pratama, Budi Prabowo

“…Research findings show that perceptions of convenience and service quality directly have a positive and significant effect on customer loyalty through customer satisfaction. …”
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The effect of service quality on customer loyalty at PT. Pos Indonesia (persero), Unaaha branch Konawe regency by Melati Melati, Heriswanto Heriswanto

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EVALUATING LOYALTY IN SOUTH AFRICA’S HOTEL INDUSTRY: THE EFFECT OF SERVICE QUALITY AND BRAND EQUITY by Sharmila Ragunanan, Michael C. Cant, Johannes A. Wiid

“…The study offers valuable insights for hotel managers and marketers, recommending strategies to improve customer loyalty through enhanced service quality, emotional branding efforts, and effective customer loyalty programs. …”
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EVALUATING LOYALTY IN SOUTH AFRICA’S HOTEL INDUSTRY: THE EFFECT OF SERVICE QUALITY AND BRAND EQUITY by Sharmila Ragunanan, Michael C. Cant, Johannes A. Wiid

“…The study offers valuable insights for hotel managers and marketers, recommending strategies to improve customer loyalty through enhanced service quality, emotional branding efforts, and effective customer loyalty programs. …”
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Analysis of the impact of the quality of service to the elderly on their loyalty through a Memorable experience and satisfaction among the elderly in 5-star hotels in Mashhad. by tina ezazi, vajihe hoshyar

“…Abstract The purpose of this research is to analyze the effect of the quality of service to the elderly on their loyalty through a memorable experience and satisfaction among the elderly customers of 5-star hotels in Mashhad. …”
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The Impact of Components in Marketing - Mix Strategy on Customer Satisfaction and Loyalty: Case Study at Codegym Vietnam Joint Stock Company, Hue Branch by Nguyen Dinh Chien, Dao Duy Minh, Mai Thi Vui

“…The study also suggests several important implications to enhancing the efficiency of marketing mix strategy - with a need to focusing on developing marketing mix programs for centers to enhance customer satisfaction and loyalty. …”
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Features of increasing competitiveness of enterprises in the hospitality industry on the example of restaurant business by V. A. Kolobkova, A. A. Semenova

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Features of using Cox regression in various instrumental environments by I. V. Kramarenko, L. A. Konstantinova

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The role of digital technologies in increasing the competitiveness of branded products by N. V. Kokoreva, S. A. Silina

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Investigating the relationship between customer experience components on commitment and customer engagement behaviors in the retail industry by Alireza Naalchi Kashi

“…Studies indicate that customers who have positive experiences with the brand are more likely to participate in behaviors such as brand advisors, participating in loyalty programs, and providing feedback (Shukla et al, 2016). …”
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Effectiveness of Customer Relationship Management in Shopping Malls: Mall–Retailer Collaboration Empirics by Manuel García-Nieto, Juan Manuel Ramón-Jerónimo, Raquel Flórez-López

“…Mall management focuses on attracting visitors by building a strong mall image and creating partnerships, whereas retailers emphasize customer retention through loyalty programs and personalized services. …”
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TOWARDS THE ISSUE ON DEMAND GENERATION IN THE SERVICE MARKET by A. N. Krylov, G. P. Kuzina, A. I. Mozgovoy

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PRIORITIES OF INNOVATIVE DEVELOPMENT IN ORGANIZATIONS OF SPORT INDUSTRY by K. Tunik, V. Ustinov

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Investigating the impact of variety of e-retail delivery service options on customer retention by Soheila Zarinjoy alvar, shahin raz, Ali Tavakolifar

“…The effect of mindfulness and customer experience (respect for the customer, importance of time, banking operation research, customer value culture, modern technology, offering facilities, enjoyment, queuing system, environment coloring, and excellent location) was proved on the satisfaction, loyalty, and trust of customers. …”
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Determining the Factors and Evolutionary Trends of Customer Engagement in Businesses: A Bibliometric Analysis by Reza Abbasi Mobarakabadi, Amir khanlari, Nader Seyyedamiri

“…Furthermore, the results indicate that the majority of research in the field of customer engagement focuses on social media marketing and brand loyalty. …”
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Combined application of hierarchical and non-hierarchical clustering methods in order to segment the customers in one trade chain by Bjelobaba Goran, Savić Ana, Janićijević Stefana, Stefanović Hana

“…The analysis and results presented in this paper could determine a similarity in purchasing or using the services by a population cluster in a luxury goods company, to develop market segments, to identify repetitive behavior or trends in order to evaluate clients'actions and to create some new customer loyalty campaigns.…”
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