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1
Leading the customer experience : inspirational service leadership /
Published 2015Table of Contents: “…-- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.…”
View in OPAC
Book -
2
Leading the customer experience : inspirational service leadership /
Published 2015Table of Contents: “…-- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.…”
View in OPAC
Book