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  1. 1

    Leading the customer experience : inspirational service leadership / by Cook, Sarah, 1955-

    Published 2015
    Table of Contents: “…-- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.…”
    View in OPAC
    Book
  2. 2

    Leading the customer experience : inspirational service leadership / by Cook, Sarah, 1955-

    Published 2015
    Table of Contents: “…-- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.…”
    View in OPAC
    Book