Customs services and ways to improve their quality in the context of digitalisation by I. Yu. Sofiyannikova

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ACCESSIONS OF KYRGYSTAN TO THE CUSTOMS UNION: PRECONDITIONS, PROBLEMS, PROSPECTS by O. M. Evdokimova

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METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES by Yu. Gupanova, Yu. Chechulin

Subjects: “…customs service…”
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Sociological monitoring of customer satisfaction with the quality of the educational services by G. . Gaidukova

“…The article focuses on the properties and characteristics of the educational process, which determine its ability to respond to the educational needs of specific customers. Satisfaction with the quality of educational services of the main consumers (applicants, students andemployers) is characterized. …”
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MANAGING PORTFOLIO OF CUSTOMER RELATIONSHIPS IN KNOWLEDGE-INTENSIVE SERVICES by M. Orlova, S. Silina

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Customized Approach to the Implementation of Educational Programs for Training Engineers by N. A. Antonenko, T. A. Asaeva, O. V. Tikhonova, N. V. Grechushkina

Subjects: “…customized training…”
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Problems and prospects of the Russian Federation customs authorities digitalisation by I. A. Aksenov

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USING KEY PERFORMANCE INDICATORS AT WORK WITH THE CUSTOMS REPRESENTATIVE by D. Afanasenko, N. Barkova, A. Tkhai

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The Role of Competitors and Customers in the Development of Environmentally Sound Technologies by Magdalena Marczewska

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TO THE ANALYSIS OF DOMESTIC AND FOREIGN EXPERIENCE OF INVESTIGATION IN CUSTOMER LOYALTY by T. Panova

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ADDED VALUES OF SOCIAL CRM: THE EXAMINATION OF CUSTOMER PERSPECTIVE by Amila Pilav-Velic, Anes Hrnjić, Ljubica Milanović Glavan, Azra Hanić

“… Background: Social media allow companies to create more “friendly” and personal interaction with their customers on an individual basis affecting the relationship development. …”
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ADDED VALUES OF SOCIAL CRM: THE EXAMINATION OF CUSTOMER PERSPECTIVE by Amila Pilav-Velic, Anes Hrnjić, Ljubica Milanović Glavan, Azra Hanić

“… Background: Social media allow companies to create more “friendly” and personal interaction with their customers on an individual basis affecting the relationship development. …”
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Assessment of the maturity level of the customer relationship management system by V. I. Abramov, D. A. Churkin

Subjects: “…customer centricity…”
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CUSTOMER - TARGETED STRATEGY AS A COMPONENT OF MARKETING STRATEGY by Marek Rawski

“…Total, customer targeted strategy comprises two solutions: marketing stimulation strategy and market segmentation strategy. …”
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E-Banking: Opportunities and Challenges from Customer’s Perspective by Aazib Afraz T N, Geetha R

“…The study was conducted in different parts of Chennai City. 210 customers were met in different parts of Chennai City. …”
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AN APPLICATION OF FUZZY PARTICLE SWARM OPTIMIZATION FOR CUSTOMER ANALYSIS by Nguyễn Thị Như Na

“…This article presents the application of the Fuzzy Particle Swarm Optimization algorithm for analyzing customer needs. Applying Fuzzy Particle Swarm Optimization algorithm to the problem of a US medical device supplier wanting to analyze the needs of 500 hospitals, in the region in terms of, medical equipment and supplies, the needs analysis assisted. …”
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Updating customs services list as one of the means of transformation by I. Yu. Sofiyannikova

Subjects: “…customs services…”
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Customization of a University Graduate: Illusion or Requirement of Time? by I. O. Leushin, I. V. Leushina

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The Role of Different Emotional States of Customers on Food Preferences by Mahmood Ghanbari, Kambiz Heidarzadeh Hanzaee, Behnaz Khodayari, Maryam Khalili Araghi

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CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM (CRM SYSTEMS) IN METALLURG by D. V. Akushko

Subjects: “…crm (customer relationship management system)…”
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