Services for reuse and repair – The arrangement between touchpoints and relational infrastructures by Chiara Olivastri, Giovanna Tagliasco

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Evaluating the Reality of Management Information Systems in Service Organizations and Their Role in the Service Design Decision to Achieve Sustainable Competitive Advantage: an Ana... by Ikhlas Satar Oglah, Reem Abdulkareem Jayan

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Digital sociability in Covid-19 era. Service Design for the analysis of emotional involvement in the digital city by Carlotta Belluzzi Mus, Alessio Caccamo, Riccardo Fazi, Vincenzo Maselli

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Hardesign vs Softdesign by Raffaella Fagnoni, Chiara Olivastri

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Can computer simulation support strategic service planning? Modelling a large integrated mental health system on recovery from COVID-19 by Livia Pierotti, Jennifer Cooper, Charlotte James, Kenah Cassels, Emma Gara, Rachel Denholm, Richard Wood

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Capable design or designing capabilities? An exploration of service design as an emerging organizational capability in Telenor – Martinkenaite by Ieva Martinkenaite, Karl Joachim Breunig, Annita Fjuk

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SOA Services Identification and Design Methods From Business Models: A Systematic Literature Review by Redouane Blal, Abderrahmane Leshob, Hafedh Mili, Imen Benzarti, Pierre Hadaya, Raqeebir Rab

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