PREDICTION OF TELECOM SERVICES CONSUMERS CHURN BY USING MACHINE LEARNING ALGORITHMS by Edin Osmanbegović, Anel Džinić, Mirza Suljić

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PREDICTION OF TELECOM SERVICES CONSUMERS CHURN BY USING MACHINE LEARNING ALGORITHMS by Edin Osmanbegović, Anel Džinić, Mirza Suljić

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Roles of Service Quality and Religiosity in Determining Customers’ Retention in Islamic Banks: Empirical Evidence from Southwestern Afghanistan by Ziarmal Abdullah, Salina Kassim, Shamsullah Shams, Sharofiddin Ashurov

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Antecedents to Customer Retention in a Corporate Context by Luciene Eberle, Gabriel Sperandio Milan, Celso Augusto de Matos

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Effectiveness of Customer Relationship Management in Shopping Malls: Mall–Retailer Collaboration Empirics by Manuel García-Nieto, Juan Manuel Ramón-Jerónimo, Raquel Flórez-López

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Modeling the experience of Iranian telecommunication company customers from commercial sales in line with their sustainability by Mohammad Karvand, Mahdi Mahmodzadeh, Hossein Hakimpour, Monireh Salehnia

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Investigating the impact of variety of e-retail delivery service options on customer retention by Soheila Zarinjoy alvar, shahin raz, Ali Tavakolifar

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CUSTOMER RELATIONSHIP MANAGEMENT TOOLS AND ORGANIZATIONAL PERFORMANCE OF COMMERCIAL BANKS IN SOUTHWEST, NIGERIA by Bolaji Comfort ADENIYI, Gbenga Sunday FAYIGBE

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