The Relationship Between Satisfaction with Complaint Handling and Repurchase Intentions: Detecting Moderating Influences in E-Tail by Mateus Nagel, Cristiane Pizzutti dos Santos

Subjects: “…satisfaction with complaint handling…”
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The impact of collaborative and cooperative methods on staff’s knowledge in complaint handling by Tita Hariyanti, Ninik Pujaning Dyah, Sabrina Aulia Rahma, Silvy Rahmah Yanthy, Tjatur Budi Winarko

Subjects: “…collaborative methods, cooperative methods, knowledge change, complaint handling…”
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How to create patients revisit intention? A study on private hospitals in Indonesia by Tantri Yanuar Rahmat Syah, Edi Suyitno

Subjects: “…complaint handling…”
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