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  1. 1
    Evaluating Reference Services : a practical guide /

    Evaluating Reference Services : a practical guide / by Whitlatch, Jo Bell

    Published 2000
    Subjects: “…Reference services (Libraries) Evaluation. 9118…”
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    Book
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  2. 2
    Implementing Digital Reference Services : setting standards and making it real /

    Implementing Digital Reference Services : setting standards and making it real /

    Published 2003
    Subjects: “…Electronic reference services (Libraries) United States Case studies. 9155…”
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    Conference Proceeding Book
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