The Exploration of Performance Evaluation on School Rear-service in China by Lin Shen, Hui Xu

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A Review of Bekasi City (West Java, Indonesia) Regional Archives and Library Office Service Transformation Policy Strategy by Moh Ilham A Hamudy, M Saidi Rifki

Subjects: “…government policy, service transformation, literacy, service management…”
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Architecture Transformation: Integrating Smart Systems for Intelligent Agent-Based Service Management in Smart Organizations by Ary Setijadi Prihatmanto, Agus Sukoco, Agus Budiyono, Dewi Tresnawati, Nina Lestari, Husni Teja Sukmana, Ummu Atiah, Sri Wahyuni, Wahida Ratnawati, Ketut Abimanyu Munastha

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A Novel UX-Centered ITSM Framework for Technology Startups: Beyond Traditional Service Management by Marcel Marcel, Tubagus Ahmad Marzuqi

Subjects: “…it service management…”
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Improving IT Service Management (ITSM) Capability in Small Application Development Firms Using FitSM: A Case Study Integrated with Socio-Technical Systems Theory by Evelline Kristiani, Marcel Marcel

Subjects: “…it service management…”
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A Framework Determining Service Level in a B2B Environment based on ITIL Framework by Hasanzadeh Hasanzadeh, mahsa Nazemi, Elahi Elahi, Zanjani Zanjani

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Influencing factors of the participation of patients with severe mental disorders in community health service management by Shiming Li, Yingying Ji, Queping Yang, Ying Jiang, Qitao Yin, Haohao Zhu

Subjects: “…community health service management…”
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Challenges in Managing Public Library Services Aimed at Ensuring the Well-being of Society in the Context of Emergency Situations by Diana Šaparnienė, Kristina Kulikauskienė, Neringa Aleksandravičiūtė, Virginija Miežinienė

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Prosecutorial councils and guarantees of prosecutors autonomy in Western Balkans states by Matić-Bošković Marina

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Problematic socio-economic-ecological issues of modern activity of the management system of the public health service of Vinnytsia region by O.O., Yu.Yu., O.V.

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Applications of blockchain technology in long-term care: use cases, potentials, and barriers by Beate Steurer, Birgit Trukeschitz, Ulrike Schneider

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Explaining the Experiences of Students and Graduates during Internship Courses in the Field of Healthcare Service Management: A Qualitative Study by Narges Khorshidi, Shaghayegh Shafa, Fateme Mostafapur, Nadia Oroomiei, Saeid Mirzaei

Subjects: “…students of healthcare service management…”
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CIVIL SERVICE MANAGEMENT THROUGH THE EYES OF ‘ROOKIES’ AND EXPERIENCED OFFICIALS by Roman K. Ovcharenko

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Cultural context of educational service management on example of e-learning website quality by Aleksandra Radziszewska

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NGI IP service management system architecture and application supporting workflow management and policy management by ZHANG Ruo-ying1, MENG Luo-ming2, QIU Xue-song2

Subjects: “…network management;service management system architecture;next generation internet;workflow management;policy management;quality of service…”
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NGI IP service management system architecture and application supporting workflow management and policy management by ZHANG Ruo-ying1, MENG Luo-ming2, QIU Xue-song2

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Brand Image and Net Promoter Score: A Repeated Cross-Sectional Study in the Banking Sector by Thorhallur Gudlaugsson, Unnar Theodorsson

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An analytical framework for enhancing cancer care efficiency in North London hospitals by Elizabeth A. Cooke, Nadia A.S. Smith, Donna Chung, Ben Goretzki, Spencer A. Thomas, Adrienne Flanagan, Craig Gerrand, Neal Navani, Prabhakar Rajan, Ashoke Roy, Clare Schilling, Ellie Smyth, Paul Stimpson, Sandra J. Strauss, Derralynn Hughes

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Stage-based maturity model approach for measuring enterprise governance of information technology and supply chain sustainability in Middle East and North Africa region by Mostafa Mohamed Alshamy, Walid Abdelmoez, Essam Eldean Elfakharany, Hany Ammar, Karolina Lis

Subjects: “…maturity model, egit, information technology service management (itsm), information security management, business continuity management and compliance management…”
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