Investigating the Role of Artificial Intelligence Enablers and Companies' Readiness in Adopting an Artificial Intelligence-integrated Customer Relationship Management System by Soheila Mohammadzadeh Vanestan, Rahim Abedi

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La estrategia CRM, una visión 360º del cliente by Ma. Rosa Llamas Alonso, Jean-Pierre Lévy-Mangin, Ma. Aranzazu Sulé Alonso

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Investigating the effect of business intelligence competency dimensions on marketing performance considering the mediating role of customer relationship management by Hossein Norouzi, Mobina Rahmani Gohar, Hossein Imanipour

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Effectiveness of Customer Relationship Management in Shopping Malls: Mall–Retailer Collaboration Empirics by Manuel García-Nieto, Juan Manuel Ramón-Jerónimo, Raquel Flórez-López

Subjects: “…customer relationship management…”
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CUSTOMER RELATIONSHIP MANAGEMENT TOOLS AND ORGANIZATIONAL PERFORMANCE OF COMMERCIAL BANKS IN SOUTHWEST, NIGERIA by Bolaji Comfort ADENIYI, Gbenga Sunday FAYIGBE

Subjects: “…Customer Relationship Management Tools…”
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Development And Validation of A Customer Relationship Scale For Airline Companies by Gisela Demo, Kesia Rozzett, Natasha Fogaça, Taila Souza

Subjects: “…customer relationship management…”
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Classification of CRM systems with knowledge creation approach Case of: Internet Service Provider corp by Seyyed Jamaleddin Hosseini

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the evaluation of influencing factors of electronic customer relationship management adoption in e-commerce by Jalal Rezaeenour, Habil Deimazar

Subjects: “…electronic customer relationship management (e-crm)…”
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Transformation of business under the influence of artificial intelligence by Buha Vesna, Lečić Rada, Berezljev Ljiljana

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Aplicação da metodologia Customer Relationship Management (CRM) para a análise da satisfação percebida pelo cliente em uma empresa do setor metalomecânico by Juan Pablo Silva Moreira, Henrique Pereira Leonel, Antonio Marcos de Oliveira Siqueira

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Customer Knowledge Management (CKM): Model Proposal and Evaluation in a Large Brazilian Higher Education Private Group by Alessandro Henrique de Souza Miake, Rodrigo Baroni de Carvalho, Marcelo de Rezende Pinto, Alexandre Reis Graeml

Subjects: “…customer relationship management (crm)…”
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Customer Engagement and Relationship Management's Effects on Business Performance in Digital Banks by Elvera Elvera, Sastra Mico

Subjects: “…customer relationship management, customer engagement, business performance, digital bank, multiple linear regression…”
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Indonesian E-Commerce: Examining E-CRM, Browsing, Satisfaction and Loyalty by Suyanto Suyanto, Widarto Rachbini, Harimurti Wulandjani, Aully Grashinta, Emi Rahmawati

Subjects: “…Electronic Customer Relationship Management, Hedonic Browsing, Utilitarian Browsing, e-Satisfaction, e-Loyalty, Online Shopping…”
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Are Shared-Goal Congruence, Customer Relationship Management, and Customer Relationship Advantages Matter to Leverage Firm Performance? Indonesia Cases on Retail by Mahfudz Mahfudz, Kardison Lumban Batu, Aulia Vidya Almadanaa

Subjects: “…customer relationship management, suppler relationship management, goal congruency, green supply chain management, firm performance…”
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CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM (CRM SYSTEMS) IN METALLURG by D. V. Akushko

Subjects: “…crm (customer relationship management system)…”
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From Data to Delight: Leveraging Social Customer Relationship Management to Elevate Customer Satisfaction and Market Effectiveness by Ibrahim A. Elshaer, Alaa M. S. Azazz, Sameh Fayyad, Shaimaa A. Mohamed, Amr Mohamed Fouad, Eslam Ahmed Fathy

Subjects: “…social customer relationship management…”
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İŞLETMELERDE MÜŞTERİ İLİŞKİLERİ YÖNETİMİ UYGULAMALARININ TÜKETİCİLERİN SATIN ALMA DAVRANIŞLARINA ETKİLERİ: BANKACILIK SEKTÖRÜNDE BİR UYGULAMA by Emel CELEP

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İŞLETMELERDE MÜŞTERİ İLİŞKİLERİ YÖNETİMİ UYGULAMALARININ TÜKETİCİLERİN SATIN ALMA DAVRANIŞLARINA ETKİLERİ: BANKACILIK SEKTÖRÜNDE BİR UYGULAMA by Emel Celep

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RFMVDA: An Enhanced Deep Learning Approach for Customer Behavior Classification in E-Commerce Environments by Kwanhee Kim, Mingyu Jo, Ilkyeun Ra, Sangoh Park

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MÜŞTERİ İLİŞKİLERİ YÖNETİMİ SÜRECİNDE SÖZSÜZ İLETİŞİMİN ROLÜ: TÜRKİYE'DEKİ 5 YILDIZLI OTELLER ÜZERİNE BİR ÇALIŞMA - THE ROLE OF NONVERBAL COMMUNICATION IN CUSTOMER RELATIONSHIP MAN... by Bahar Urhan Torun, Abdullah Koçak

Subjects: “…customer relationship management…”
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