Six Sigma for Financial Services : how leading companies are driving results using lean, six sigma, and process management / by Hayler, Rowland

Table of Contents: “…Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. …”
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The Economics of Entrepreneurship / by Parker, Simon C.

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Hospitality business development / by Hassanien, Ahmed, Dale, Crispin

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