E-Banking and Performance of Financial Institutions in Uganda: A Case of Kabale District
The study set out to find out the impact of e-banking on performance of financial institutions in Uganda, with Kabale District as the case study. The study was guided by the following objectives: to find out the forms of e-banking used in financial institutions in Kabale District; to find out the re...
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Kabale University
2022
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| Online Access: | http://hdl.handle.net/20.500.12493/609 |
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| author | Bosco, Ismail Bashaija |
| author_facet | Bosco, Ismail Bashaija |
| author_sort | Bosco, Ismail Bashaija |
| collection | KAB-DR |
| description | The study set out to find out the impact of e-banking on performance of financial institutions in Uganda, with Kabale District as the case study. The study was guided by the following objectives: to find out the forms of e-banking used in financial institutions in Kabale District; to find out the relationship between e-banking and performance of financial institutions in Kabale District; and, to find out the effect of e-banking on performance of financial institutions in Kabale District. In their efforts to provide cheap, reliable, flexible, fast and convenient financial services, financial institutions resorted to e-banking which relies on FinTech tools, However, the provision of e-banking products in financial institutions may heighten operational vulnerability due to network failure, initial high investment technological infrastructure, cyber-attacks, risking customer data confidentiality all of which may affect performance of financial institutions. The study adopted a descriptive research design and survey designs, which helped in collecting and analysing qualitative and quantitative data. A sample of 138 participants was selected from a target population of 210 subjects who were purposively and randomly selected. The study used both structured and unstructured questionnaires, and an open-ended interview guide to collect data. Descriptive statistics (percentages) were used to examine the forms of e- banking, while inferential statistics were used to assess the relationship and the impact of e-banking on performance of financial institutions. The results showed internet banking as the most used form of electronic banking. The study found a significant moderate relationship (r =
.761; sig. <.05) between electronic banking and performance of financial institutions. Electronic banking was found to account for 74.5% of the performance of financial institutions, with electronic cards alone predicting about 61.6% for any unit-change in the use of electronic cards. The study concluded that electronic banking has a significant impact on performance of financial institutions. As a recommendation, financial institutions should promote e-banking workshops and training to their customers to make them user-friendly |
| format | Thesis |
| id | oai:idr.kab.ac.ug:20.500.12493-609 |
| institution | KAB-DR |
| publishDate | 2022 |
| publisher | Kabale University |
| record_format | dspace |
| spelling | oai:idr.kab.ac.ug:20.500.12493-6092024-01-17T04:48:25Z E-Banking and Performance of Financial Institutions in Uganda: A Case of Kabale District Bosco, Ismail Bashaija E-Banking , Financial Institutions The study set out to find out the impact of e-banking on performance of financial institutions in Uganda, with Kabale District as the case study. The study was guided by the following objectives: to find out the forms of e-banking used in financial institutions in Kabale District; to find out the relationship between e-banking and performance of financial institutions in Kabale District; and, to find out the effect of e-banking on performance of financial institutions in Kabale District. In their efforts to provide cheap, reliable, flexible, fast and convenient financial services, financial institutions resorted to e-banking which relies on FinTech tools, However, the provision of e-banking products in financial institutions may heighten operational vulnerability due to network failure, initial high investment technological infrastructure, cyber-attacks, risking customer data confidentiality all of which may affect performance of financial institutions. The study adopted a descriptive research design and survey designs, which helped in collecting and analysing qualitative and quantitative data. A sample of 138 participants was selected from a target population of 210 subjects who were purposively and randomly selected. The study used both structured and unstructured questionnaires, and an open-ended interview guide to collect data. Descriptive statistics (percentages) were used to examine the forms of e- banking, while inferential statistics were used to assess the relationship and the impact of e-banking on performance of financial institutions. The results showed internet banking as the most used form of electronic banking. The study found a significant moderate relationship (r = .761; sig. <.05) between electronic banking and performance of financial institutions. Electronic banking was found to account for 74.5% of the performance of financial institutions, with electronic cards alone predicting about 61.6% for any unit-change in the use of electronic cards. The study concluded that electronic banking has a significant impact on performance of financial institutions. As a recommendation, financial institutions should promote e-banking workshops and training to their customers to make them user-friendly Kabale University 2022-03-16T09:05:16Z 2022-03-16T09:05:16Z 2021 Thesis http://hdl.handle.net/20.500.12493/609 application/pdf Kabale University |
| spellingShingle | E-Banking , Financial Institutions Bosco, Ismail Bashaija E-Banking and Performance of Financial Institutions in Uganda: A Case of Kabale District |
| title | E-Banking and Performance of Financial Institutions in Uganda: A Case of Kabale District |
| title_full | E-Banking and Performance of Financial Institutions in Uganda: A Case of Kabale District |
| title_fullStr | E-Banking and Performance of Financial Institutions in Uganda: A Case of Kabale District |
| title_full_unstemmed | E-Banking and Performance of Financial Institutions in Uganda: A Case of Kabale District |
| title_short | E-Banking and Performance of Financial Institutions in Uganda: A Case of Kabale District |
| title_sort | e banking and performance of financial institutions in uganda a case of kabale district |
| topic | E-Banking , Financial Institutions |
| url | http://hdl.handle.net/20.500.12493/609 |
| work_keys_str_mv | AT boscoismailbashaija ebankingandperformanceoffinancialinstitutionsinugandaacaseofkabaledistrict |