Mobile-Commerce Usage Challenges among University Students in Uganda: A Case of Kabale University.

Mobile commerce (m-commerce) is a new trend in e-commerce that covers a number of services that are conducted online with the help of various computing devices. These services include among others; mobile financial services e.g., mobile banking, mobile payments, mobile brokering etc....

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Main Authors: Phelix, Businge Mbabazi, Micheal, Tamale, Patricia, Kyomugisha
Format: Article
Language:en_US
Published: International Journal of Science and Research (IJSR) 2020
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Online Access:http://hdl.handle.net/20.500.12493/449
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author Phelix, Businge Mbabazi
Micheal, Tamale
Patricia, Kyomugisha
author_facet Phelix, Businge Mbabazi
Micheal, Tamale
Patricia, Kyomugisha
author_sort Phelix, Businge Mbabazi
collection KAB-DR
description Mobile commerce (m-commerce) is a new trend in e-commerce that covers a number of services that are conducted online with the help of various computing devices. These services include among others; mobile financial services e.g., mobile banking, mobile payments, mobile brokering etc., mobile shopping services e.g., mobile ticketing and mobile auctioning, and mobile entertainment services e.g., mobile music, mobile gaming, mobile movies, etc. Some of these services can help students access the University services easily and generally improve their social wellbeing and generally ease their academic process. University students contribute a big percentage of internet Users in Uganda yet their participation in M-commerce is not felt or least felt in most cases. The study established the Mobile commerce services utilized by university students and ascertained the challenges students face in using M-commerce. This study was conducted at Kabale University with an estimated population of 150 students from the faculty of Computing, library and information science, cross sectional survey method was used where data was collected using google forms and analyzed using SPSS 25 and results were statistically represented inform of tables, charts and graphs using frequencies and percentages. The findings revealed that smartphones and laptops were the top most devices used to access Internet in University. The results further showed that music, gaming and banking were most frequently accessed mobile services online however Cost of maintaining operating Internet, Preference for 'feel and touch' features of products, Security Challenges, Slow speed of the Internet, Lack of Credit Cards and Payment Systems were cited among the key challenges though skilled manpower was not a challenge to students. Therefore, the study suggests that since students own mobile devices and they can access mobile services given that they have skills, the university ought to address some of the cited challenges to have a conducive mobile commerce environment for the students.
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spelling oai:idr.kab.ac.ug:20.500.12493-4492024-01-17T04:45:39Z Mobile-Commerce Usage Challenges among University Students in Uganda: A Case of Kabale University. Phelix, Businge Mbabazi Micheal, Tamale Patricia, Kyomugisha Mobile-Commerce, Usage, Challenges, University Students Mobile commerce (m-commerce) is a new trend in e-commerce that covers a number of services that are conducted online with the help of various computing devices. These services include among others; mobile financial services e.g., mobile banking, mobile payments, mobile brokering etc., mobile shopping services e.g., mobile ticketing and mobile auctioning, and mobile entertainment services e.g., mobile music, mobile gaming, mobile movies, etc. Some of these services can help students access the University services easily and generally improve their social wellbeing and generally ease their academic process. University students contribute a big percentage of internet Users in Uganda yet their participation in M-commerce is not felt or least felt in most cases. The study established the Mobile commerce services utilized by university students and ascertained the challenges students face in using M-commerce. This study was conducted at Kabale University with an estimated population of 150 students from the faculty of Computing, library and information science, cross sectional survey method was used where data was collected using google forms and analyzed using SPSS 25 and results were statistically represented inform of tables, charts and graphs using frequencies and percentages. The findings revealed that smartphones and laptops were the top most devices used to access Internet in University. The results further showed that music, gaming and banking were most frequently accessed mobile services online however Cost of maintaining operating Internet, Preference for 'feel and touch' features of products, Security Challenges, Slow speed of the Internet, Lack of Credit Cards and Payment Systems were cited among the key challenges though skilled manpower was not a challenge to students. Therefore, the study suggests that since students own mobile devices and they can access mobile services given that they have skills, the university ought to address some of the cited challenges to have a conducive mobile commerce environment for the students. Kabale University 2020-09-15T08:52:39Z 2020-09-15T08:52:39Z 2020 Article 2319-7064 http://hdl.handle.net/20.500.12493/449 en_US application/pdf International Journal of Science and Research (IJSR)
spellingShingle Mobile-Commerce, Usage, Challenges, University Students
Phelix, Businge Mbabazi
Micheal, Tamale
Patricia, Kyomugisha
Mobile-Commerce Usage Challenges among University Students in Uganda: A Case of Kabale University.
title Mobile-Commerce Usage Challenges among University Students in Uganda: A Case of Kabale University.
title_full Mobile-Commerce Usage Challenges among University Students in Uganda: A Case of Kabale University.
title_fullStr Mobile-Commerce Usage Challenges among University Students in Uganda: A Case of Kabale University.
title_full_unstemmed Mobile-Commerce Usage Challenges among University Students in Uganda: A Case of Kabale University.
title_short Mobile-Commerce Usage Challenges among University Students in Uganda: A Case of Kabale University.
title_sort mobile commerce usage challenges among university students in uganda a case of kabale university
topic Mobile-Commerce, Usage, Challenges, University Students
url http://hdl.handle.net/20.500.12493/449
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AT michealtamale mobilecommerceusagechallengesamonguniversitystudentsinugandaacaseofkabaleuniversity
AT patriciakyomugisha mobilecommerceusagechallengesamonguniversitystudentsinugandaacaseofkabaleuniversity