Information and Communication Technology Adoption and the Growth of Small Medium Enterprises in Uganda: Empirical Evidence from Kampala City Council Authority
The study used cross sectional study design and data were collected from business owners operating within the divisions of Kampala Capital City Authority. The study found out that the level of ICT adoption in Kampala Capital City Authority was moderate. ICT adoption was mostly marked with establi...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | en_US |
| Published: |
Human Resource Management Academic Research Society
2020
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.12493/325 |
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| Summary: | The study used cross sectional study design and data were collected from business owners
operating within the divisions of Kampala Capital City Authority. The study found out that the
level of ICT adoption in Kampala Capital City Authority was moderate. ICT adoption was mostly
marked with establishment of separate IT department, use of bulk SMS, printers, scanners and
photocopiers. Specialized ICT skills, regular updates and outsourcing of ICT functions appeared
to be a key challenge businesses face in ICT adoption. The findings however, indicated that
growth of SMEs is a conglomeration, of which adoption of ICT is a microcosm. The study
recommends that Government of Uganda through Ministry of Science Technology and
Innovation and Ministry of Finance Planning and Economic Development should consider
promoting ICT business growth by sponsoring business software development, and distributing
the same at subsidized costs. Training institutions should strengthen the ICT training programs
by aligning them to the required job demands as dictated in the field of business. Government
should also promote the application and adoption of ICT e-business by slashing the exorbitant
taxes charged on the use of these products. Government should stimulate entrepreneurship
development training to curb the shortfalls in staff competence, individual job creation and
profitability skills. |
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