Billing Systems and Customer Satisfaction in the Ministry of Water and Environment Uganda: A Case of Kabale South Western Umbrella of Water and Sanitation.

Despite efforts to improve operations and performance, South Western Umbrella of Water and Sanitation has not met the minimum performance standards for collection efficiency, response rate, and customer care. This study examines the factors contributing to these shortcomings and gathers customer fee...

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Bibliographic Details
Main Author: Ayebare, Ivan
Format: Thesis
Language:English
Published: Kabale University 2024
Subjects:
Online Access:http://hdl.handle.net/20.500.12493/2246
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