Role of Electronic Banking on Performance of Financial Institutions: A Case Study of Pride Microfinance Limited Kabale Branch.
The study assessed the role of electronic banking on the performance of micro-financial institutions in a case study of Pride Micro Finance Limited Kabale District. The objectives of the study were; to analyze the importance of electronic banking methods in microfinance institutions, to examine the...
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| Format: | Thesis |
| Language: | English |
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Kabale University
2024
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.12493/2195 |
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| Summary: | The study assessed the role of electronic banking on the performance of micro-financial institutions in a case study of Pride Micro Finance Limited Kabale District. The objectives of the study were; to analyze the importance of electronic banking methods in microfinance institutions, to examine the types of electronic banking methods adopted in microfinance towards their performance, and to find out the relationship between electronic banking on the performance of microfinancial institutions. A case study research design was used and data was collected using questionnaire and interview guides. A sample size of 50 respondents was considered for the study. The study findings on the importance of electronic banking methods in microfinance institutions, the results were from; digital signature for security, convenient way of operating banking transactions, faster transfer of money, easy reliability, and eased time in banking. The study went ahead to find the types of electronic banking methods adopted in microfinance towards their performance and the responses were obtained from; mobile/SMS banking, electronic funds transfers, self-service (PC) banking, POS banking (Credit and Debit cards), internet banking and an automated teller machine and the study findings on relationship between electronic banking on the performance of microfinance institutions, the study findings revealed a correlation coefficient of 0.816**. Hence the study findings imply that there is a very high positive significant relationship between electronic banking on the performance of micro-financial institutions. The study recommended that the systems used in banking should be in good working conditions and trustable to enable the members to use them effectively, there should be awareness among the Microfinance members about the information and communication infrastructure available to enable them to know how they are used to achieve their objectives and there should be constant system check up to avoid systems failures which would disrupt the use of the system in banking operations by the Microfinance clients. |
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