Relationship between emotional intelligence and quality of healthcare among nurses
IntroductionHealthcare organizations worldwide face intense competition for survival in an ever-changing environment.ObjectivesThis study aims to examine the relationship between emotional intelligence (EI) and quality of healthcare (QHC) among Jordanian nurses working in governmental hospitals.Meth...
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Frontiers Media S.A.
2024-10-01
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| Series: | Frontiers in Psychology |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyg.2024.1423235/full |
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| author | Islam Oweidat Mahmoud Alzoubi Ghada Abu Shosha Wafa’a Ta’an Anas Khalifeh Majdi M. Alzoubi Khalid Al-Mugheed Amany Anwar Saeed Alabdullah Sally Mohammed Farghaly Abdelaliem |
| author_facet | Islam Oweidat Mahmoud Alzoubi Ghada Abu Shosha Wafa’a Ta’an Anas Khalifeh Majdi M. Alzoubi Khalid Al-Mugheed Amany Anwar Saeed Alabdullah Sally Mohammed Farghaly Abdelaliem |
| author_sort | Islam Oweidat |
| collection | DOAJ |
| description | IntroductionHealthcare organizations worldwide face intense competition for survival in an ever-changing environment.ObjectivesThis study aims to examine the relationship between emotional intelligence (EI) and quality of healthcare (QHC) among Jordanian nurses working in governmental hospitals.MethodThis study was conducted using a descriptive correlational design and included a sample of 172 nurses. Participants from five governmental hospitals in Jordan completed online self-administered questionnaires, including the Nurse-Assessed Quality of Nursing Care Scale and the Genos Emotional Intelligence Concise Scale, along with sociodemographic data.ResultsThe participating nurses demonstrated a high level of EI (M = 3.809, SD ± 0.484) and a very high level of QHC (M = 4.260, SD ± 0.372). A statistically significant correlation was found between the total quality of healthcare variables and the total EI variable (r = 0.739, p < 0.01). Additionally, statistically significant correlations were observed between the QHC and EI, as well as their respective dimensions (r = 0.357–0.739). EI was found to be a significant predictor of the QHC (F = 34.872, p ≤ 0.001), with a positive correlation between the two variables (r = 0.733). EI accounted for 59.8% of the variation in the QHC.ConclusionEI is a key predictor of QHC. It plays an essential role in recruiting, staffing, promoting, and nurturing employees, making it a crucial criterion for achieving excellence in healthcare organizations. |
| format | Article |
| id | doaj-art-ff0b53ab69ed4e8899f2900cabb6a6cf |
| institution | OA Journals |
| issn | 1664-1078 |
| language | English |
| publishDate | 2024-10-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychology |
| spelling | doaj-art-ff0b53ab69ed4e8899f2900cabb6a6cf2025-08-20T02:10:43ZengFrontiers Media S.A.Frontiers in Psychology1664-10782024-10-011510.3389/fpsyg.2024.14232351423235Relationship between emotional intelligence and quality of healthcare among nursesIslam Oweidat0Mahmoud Alzoubi1Ghada Abu Shosha2Wafa’a Ta’an3Anas Khalifeh4Majdi M. Alzoubi5Khalid Al-Mugheed6Amany Anwar Saeed Alabdullah7Sally Mohammed Farghaly Abdelaliem8Community and Mental Health Nursing Department, Faculty of Nursing, Zarqa University, Zarqa, JordanCommunity and Mental Health Nursing Department, Faculty of Nursing, Zarqa University, Zarqa, JordanDepartment of Clinical Nursing, Faculty of Nursing, Zarqa University, Zarqa, JordanDepartment of Community and Mental Health Nursing, Faculty of Nursing, Jordan University of Science and Technology, Irbid, JordanCommunity and Mental Health Nursing Department, Faculty of Nursing, Zarqa University, Zarqa, JordanFaculty of Nursing, Al-Zaytoonah University of Jordan, Amman, JordanCollege of Nursing, Riyadh Elm University, Riyadh, Saudi ArabiaDepartment of Maternity and Pediatric Nursing, College of Nursing, Princess Nourah Bint Abdulrahman University, Riyadh, Saudi ArabiaDepartment of Nursing Management and Education, College of Nursing, Princess Nourah Bint Abdulrahman University, Riyadh, Saudi ArabiaIntroductionHealthcare organizations worldwide face intense competition for survival in an ever-changing environment.ObjectivesThis study aims to examine the relationship between emotional intelligence (EI) and quality of healthcare (QHC) among Jordanian nurses working in governmental hospitals.MethodThis study was conducted using a descriptive correlational design and included a sample of 172 nurses. Participants from five governmental hospitals in Jordan completed online self-administered questionnaires, including the Nurse-Assessed Quality of Nursing Care Scale and the Genos Emotional Intelligence Concise Scale, along with sociodemographic data.ResultsThe participating nurses demonstrated a high level of EI (M = 3.809, SD ± 0.484) and a very high level of QHC (M = 4.260, SD ± 0.372). A statistically significant correlation was found between the total quality of healthcare variables and the total EI variable (r = 0.739, p < 0.01). Additionally, statistically significant correlations were observed between the QHC and EI, as well as their respective dimensions (r = 0.357–0.739). EI was found to be a significant predictor of the QHC (F = 34.872, p ≤ 0.001), with a positive correlation between the two variables (r = 0.733). EI accounted for 59.8% of the variation in the QHC.ConclusionEI is a key predictor of QHC. It plays an essential role in recruiting, staffing, promoting, and nurturing employees, making it a crucial criterion for achieving excellence in healthcare organizations.https://www.frontiersin.org/articles/10.3389/fpsyg.2024.1423235/fullemotional intelligencehealthnursequalityquality of healthcarenurses |
| spellingShingle | Islam Oweidat Mahmoud Alzoubi Ghada Abu Shosha Wafa’a Ta’an Anas Khalifeh Majdi M. Alzoubi Khalid Al-Mugheed Amany Anwar Saeed Alabdullah Sally Mohammed Farghaly Abdelaliem Relationship between emotional intelligence and quality of healthcare among nurses Frontiers in Psychology emotional intelligence health nurse quality quality of healthcare nurses |
| title | Relationship between emotional intelligence and quality of healthcare among nurses |
| title_full | Relationship between emotional intelligence and quality of healthcare among nurses |
| title_fullStr | Relationship between emotional intelligence and quality of healthcare among nurses |
| title_full_unstemmed | Relationship between emotional intelligence and quality of healthcare among nurses |
| title_short | Relationship between emotional intelligence and quality of healthcare among nurses |
| title_sort | relationship between emotional intelligence and quality of healthcare among nurses |
| topic | emotional intelligence health nurse quality quality of healthcare nurses |
| url | https://www.frontiersin.org/articles/10.3389/fpsyg.2024.1423235/full |
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