Suitability of referenced models for designing balanced scorecards in Healthcare Organizations
Purpose: Nowadays, the healthcare sector is shifting towards a new management model more oriented to patients. This transformation necessitates the promotion of better coordination among various healthcare services. Consequently, this entails a revision of their Balanced Scorecard framework to measu...
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| Format: | Article |
| Language: | English |
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OmniaScience
2025-01-01
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| Series: | Journal of Industrial Engineering and Management |
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| Online Access: | https://www.jiem.org/index.php/jiem/article/view/6793 |
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| author | Toni Roselló Calzada Imma Ribas Vila Conxi Caro Benito |
| author_facet | Toni Roselló Calzada Imma Ribas Vila Conxi Caro Benito |
| author_sort | Toni Roselló Calzada |
| collection | DOAJ |
| description | Purpose: Nowadays, the healthcare sector is shifting towards a new management model more oriented to patients. This transformation necessitates the promotion of better coordination among various healthcare services. Consequently, this entails a revision of their Balanced Scorecard framework to measure future outcomes related to patient health and well-being. The aim of this research is to identify the methodologies used in the development of a BSC for healthcare organizations and to assess its effectiveness in measuring and monitoring the management objectives.
Design/methodology/approach: The study was conducted through a comprehensive literature review of the literature from 2013 to 2022 related to the design of BSC in healthcare organizations.
Findings: Based on the findings of this research, we conclude that none of the identified reference models adequately address the comprehensive objectives of healthcare organizations. Hence, further research is needed aimed at proposing a model adapted to the evolving management model of the healthcare organizations.
Practical implications: This present study improves the underlying motivations driving healthcare organizations to adopt Balanced Scorecards (BSCs) and align them with the strategic objectives, quality systems and processes, to facilitate more informed decision-making. Consequently, this research is relevant in the context of selecting an appropriate methodology for designing, implementing, and enhancing BSCs in a healthcare organization.
Originality/value: This is one of pioneering efforts to assess the influence of the Balance Scorecard on decision-making within healthcare organizations, considering aspects encompassing strategy, quality systems and the performance indicators performance as well as the relation between them. |
| format | Article |
| id | doaj-art-fc2c3c4f4d134a73b90bbdd8272c5d39 |
| institution | Kabale University |
| issn | 2013-8423 2013-0953 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | OmniaScience |
| record_format | Article |
| series | Journal of Industrial Engineering and Management |
| spelling | doaj-art-fc2c3c4f4d134a73b90bbdd8272c5d392025-01-31T14:38:51ZengOmniaScienceJournal of Industrial Engineering and Management2013-84232013-09532025-01-01181334710.3926/jiem.6793774Suitability of referenced models for designing balanced scorecards in Healthcare OrganizationsToni Roselló Calzada0Imma Ribas Vila1Conxi Caro Benito2Hospital Universitari MútuaTerrassa. Quality and Certification Department.Universitat Politècnica de Catalunya. Business Organization Department.Fundació Docencia i Recerca MutuaTerrassa. Hospital Library.Purpose: Nowadays, the healthcare sector is shifting towards a new management model more oriented to patients. This transformation necessitates the promotion of better coordination among various healthcare services. Consequently, this entails a revision of their Balanced Scorecard framework to measure future outcomes related to patient health and well-being. The aim of this research is to identify the methodologies used in the development of a BSC for healthcare organizations and to assess its effectiveness in measuring and monitoring the management objectives. Design/methodology/approach: The study was conducted through a comprehensive literature review of the literature from 2013 to 2022 related to the design of BSC in healthcare organizations. Findings: Based on the findings of this research, we conclude that none of the identified reference models adequately address the comprehensive objectives of healthcare organizations. Hence, further research is needed aimed at proposing a model adapted to the evolving management model of the healthcare organizations. Practical implications: This present study improves the underlying motivations driving healthcare organizations to adopt Balanced Scorecards (BSCs) and align them with the strategic objectives, quality systems and processes, to facilitate more informed decision-making. Consequently, this research is relevant in the context of selecting an appropriate methodology for designing, implementing, and enhancing BSCs in a healthcare organization. Originality/value: This is one of pioneering efforts to assess the influence of the Balance Scorecard on decision-making within healthcare organizations, considering aspects encompassing strategy, quality systems and the performance indicators performance as well as the relation between them.https://www.jiem.org/index.php/jiem/article/view/6793balanced scorecard, strategy, healthcare organizations, kpis, indicators performance, quality system |
| spellingShingle | Toni Roselló Calzada Imma Ribas Vila Conxi Caro Benito Suitability of referenced models for designing balanced scorecards in Healthcare Organizations Journal of Industrial Engineering and Management balanced scorecard, strategy, healthcare organizations, kpis, indicators performance, quality system |
| title | Suitability of referenced models for designing balanced scorecards in Healthcare Organizations |
| title_full | Suitability of referenced models for designing balanced scorecards in Healthcare Organizations |
| title_fullStr | Suitability of referenced models for designing balanced scorecards in Healthcare Organizations |
| title_full_unstemmed | Suitability of referenced models for designing balanced scorecards in Healthcare Organizations |
| title_short | Suitability of referenced models for designing balanced scorecards in Healthcare Organizations |
| title_sort | suitability of referenced models for designing balanced scorecards in healthcare organizations |
| topic | balanced scorecard, strategy, healthcare organizations, kpis, indicators performance, quality system |
| url | https://www.jiem.org/index.php/jiem/article/view/6793 |
| work_keys_str_mv | AT tonirosellocalzada suitabilityofreferencedmodelsfordesigningbalancedscorecardsinhealthcareorganizations AT immaribasvila suitabilityofreferencedmodelsfordesigningbalancedscorecardsinhealthcareorganizations AT conxicarobenito suitabilityofreferencedmodelsfordesigningbalancedscorecardsinhealthcareorganizations |