EMPLOYMENT SERVICE QUALITY AND JOB APPLICANT SATISFACTION AT THE CENTRE FOR EMPLOYMENT SERVICE IN LAMDONG PROVINCE
This research discovers and affirms the components and factors that make up quality of service and the satisfaction of jobseekers at the Centre for Employment Service in Lamdong province (CESLD), accredited by structural equation modeling (SEM) based on the basis of theoretical models for measuring...
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| Format: | Article |
| Language: | English |
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Dalat University
2017-03-01
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| Series: | Tạp chí Khoa học Đại học Đà Lạt |
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| Online Access: | http://tckh.dlu.edu.vn/index.php/tckhdhdl/article/view/151 |
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| _version_ | 1832572315821408256 |
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| author | Hồ Quang Thanh |
| author_facet | Hồ Quang Thanh |
| author_sort | Hồ Quang Thanh |
| collection | DOAJ |
| description | This research discovers and affirms the components and factors that make up quality of service and the satisfaction of jobseekers at the Centre for Employment Service in Lamdong province (CESLD), accredited by structural equation modeling (SEM) based on the basis of theoretical models for measuring service quality of Parasuraman et al. (1988, 1991). The results showed that, the scale consisting of five components: (1) Reliability; (2) Responsiveness; (3) Assurance; (4) Empathy; and (5) Tangibles is an important factor in satisfying jobseekers. Moreover, the quality of service could explain 77% the satisfaction of job applicants at the CESLD. |
| format | Article |
| id | doaj-art-fbcf5bd04e5b4c67a858112e17a5616b |
| institution | Kabale University |
| issn | 0866-787X 0866-787X |
| language | English |
| publishDate | 2017-03-01 |
| publisher | Dalat University |
| record_format | Article |
| series | Tạp chí Khoa học Đại học Đà Lạt |
| spelling | doaj-art-fbcf5bd04e5b4c67a858112e17a5616b2025-02-02T11:00:37ZengDalat UniversityTạp chí Khoa học Đại học Đà Lạt0866-787X0866-787X2017-03-0171789510.37569/DalatUniversity.7.1.151(2017)57EMPLOYMENT SERVICE QUALITY AND JOB APPLICANT SATISFACTION AT THE CENTRE FOR EMPLOYMENT SERVICE IN LAMDONG PROVINCEHồ Quang Thanh0Sở Lao động - Thương binh và Xã hội tỉnh Lâm ĐồngThis research discovers and affirms the components and factors that make up quality of service and the satisfaction of jobseekers at the Centre for Employment Service in Lamdong province (CESLD), accredited by structural equation modeling (SEM) based on the basis of theoretical models for measuring service quality of Parasuraman et al. (1988, 1991). The results showed that, the scale consisting of five components: (1) Reliability; (2) Responsiveness; (3) Assurance; (4) Empathy; and (5) Tangibles is an important factor in satisfying jobseekers. Moreover, the quality of service could explain 77% the satisfaction of job applicants at the CESLD.http://tckh.dlu.edu.vn/index.php/tckhdhdl/article/view/151cesldchất lượng dịch vụ (sq)servqualsự hài lòng |
| spellingShingle | Hồ Quang Thanh EMPLOYMENT SERVICE QUALITY AND JOB APPLICANT SATISFACTION AT THE CENTRE FOR EMPLOYMENT SERVICE IN LAMDONG PROVINCE Tạp chí Khoa học Đại học Đà Lạt cesld chất lượng dịch vụ (sq) servqual sự hài lòng |
| title | EMPLOYMENT SERVICE QUALITY AND JOB APPLICANT SATISFACTION AT THE CENTRE FOR EMPLOYMENT SERVICE IN LAMDONG PROVINCE |
| title_full | EMPLOYMENT SERVICE QUALITY AND JOB APPLICANT SATISFACTION AT THE CENTRE FOR EMPLOYMENT SERVICE IN LAMDONG PROVINCE |
| title_fullStr | EMPLOYMENT SERVICE QUALITY AND JOB APPLICANT SATISFACTION AT THE CENTRE FOR EMPLOYMENT SERVICE IN LAMDONG PROVINCE |
| title_full_unstemmed | EMPLOYMENT SERVICE QUALITY AND JOB APPLICANT SATISFACTION AT THE CENTRE FOR EMPLOYMENT SERVICE IN LAMDONG PROVINCE |
| title_short | EMPLOYMENT SERVICE QUALITY AND JOB APPLICANT SATISFACTION AT THE CENTRE FOR EMPLOYMENT SERVICE IN LAMDONG PROVINCE |
| title_sort | employment service quality and job applicant satisfaction at the centre for employment service in lamdong province |
| topic | cesld chất lượng dịch vụ (sq) servqual sự hài lòng |
| url | http://tckh.dlu.edu.vn/index.php/tckhdhdl/article/view/151 |
| work_keys_str_mv | AT hoquangthanh employmentservicequalityandjobapplicantsatisfactionatthecentreforemploymentserviceinlamdongprovince |