The Influence of Interpersonal Communication and Service Quality on Library Satisfaction at Universitas Negeri Medan
Background: This research uses an effective understanding of interpersonal communication and finds out what influences library users to visit the library at Universitas Negeri Medan. Objective: The purpose of this study was to analyze the effect of interpersonal communication and service quality on...
Saved in:
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universitas Diponegoro
2025-06-01
|
| Series: | Lentera Pustaka: Jurnal Kajian Ilmu Perpustakaan, Informasi dan Kearsipan |
| Subjects: | |
| Online Access: | https://ejournal.undip.ac.id/index.php/lpustaka/article/view/69895 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1850157225588293632 |
|---|---|
| author | Afriadi Amin Abdul Karim Batubara Muslih Fathurrahman Hanny Chairany Suyono Mayranda Adellia Wilda Afriyani |
| author_facet | Afriadi Amin Abdul Karim Batubara Muslih Fathurrahman Hanny Chairany Suyono Mayranda Adellia Wilda Afriyani |
| author_sort | Afriadi Amin |
| collection | DOAJ |
| description | Background: This research uses an effective understanding of interpersonal communication and finds out what influences library users to visit the library at Universitas Negeri Medan.
Objective: The purpose of this study was to analyze the effect of interpersonal communication and service quality on library satisfaction at Universitas Negeri Medan.
Methods: This data collection technique is through observation and documentation. This data analysis technique uses thematic analysis. In providing services, librarians must foster positive, transparent, and interpersonal relationships by providing services that make librarians very happy when visiting the library. Communication is one of the most important factors in working between humans and other people in the work environment, for example, between employees in the same position or employees in different positions. The purpose of this research is to obtain information or feedback and improve user-friendly services, which is a form of collaboration between users and librarians to understand the purpose and objectives.
Results: The results of this study prove that the most important thing is the positive influence of positive service to visitors and the quality of service to the accuracy of consumers can be well received.
Conclusion: Based on the results of the research, a desktop-based information system application can be produced that can handle library services, among others, such as membership registration services, loans, returns, storage, library catalogue services, and compensation services. |
| format | Article |
| id | doaj-art-fa40b104ce484980a34ea79767c2d0bd |
| institution | OA Journals |
| issn | 2302-4666 2540-9638 |
| language | English |
| publishDate | 2025-06-01 |
| publisher | Universitas Diponegoro |
| record_format | Article |
| series | Lentera Pustaka: Jurnal Kajian Ilmu Perpustakaan, Informasi dan Kearsipan |
| spelling | doaj-art-fa40b104ce484980a34ea79767c2d0bd2025-08-20T02:24:14ZengUniversitas DiponegoroLentera Pustaka: Jurnal Kajian Ilmu Perpustakaan, Informasi dan Kearsipan2302-46662540-96382025-06-01111516010.14710/lenpust.v11i1.6989525928The Influence of Interpersonal Communication and Service Quality on Library Satisfaction at Universitas Negeri MedanAfriadi Amin0Abdul Karim Batubara1Muslih Fathurrahman2Hanny Chairany Suyono3Mayranda Adellia4Wilda Afriyani5University of Dharmawangsa, Medan, IndonesiaState Islamic University of North Sumatra, Medan, IndonesiaState Islamic University of North Sumatra, Medan, IndonesiaState Islamic University of North Sumatra, Medan, IndonesiaState Islamic University of North Sumatra, Medan, IndonesiaState Islamic University of North Sumatra, Medan, IndonesiaBackground: This research uses an effective understanding of interpersonal communication and finds out what influences library users to visit the library at Universitas Negeri Medan. Objective: The purpose of this study was to analyze the effect of interpersonal communication and service quality on library satisfaction at Universitas Negeri Medan. Methods: This data collection technique is through observation and documentation. This data analysis technique uses thematic analysis. In providing services, librarians must foster positive, transparent, and interpersonal relationships by providing services that make librarians very happy when visiting the library. Communication is one of the most important factors in working between humans and other people in the work environment, for example, between employees in the same position or employees in different positions. The purpose of this research is to obtain information or feedback and improve user-friendly services, which is a form of collaboration between users and librarians to understand the purpose and objectives. Results: The results of this study prove that the most important thing is the positive influence of positive service to visitors and the quality of service to the accuracy of consumers can be well received. Conclusion: Based on the results of the research, a desktop-based information system application can be produced that can handle library services, among others, such as membership registration services, loans, returns, storage, library catalogue services, and compensation services.https://ejournal.undip.ac.id/index.php/lpustaka/article/view/69895interpersonal communication, librarian, information, user, library |
| spellingShingle | Afriadi Amin Abdul Karim Batubara Muslih Fathurrahman Hanny Chairany Suyono Mayranda Adellia Wilda Afriyani The Influence of Interpersonal Communication and Service Quality on Library Satisfaction at Universitas Negeri Medan Lentera Pustaka: Jurnal Kajian Ilmu Perpustakaan, Informasi dan Kearsipan interpersonal communication, librarian, information, user, library |
| title | The Influence of Interpersonal Communication and Service Quality on Library Satisfaction at Universitas Negeri Medan |
| title_full | The Influence of Interpersonal Communication and Service Quality on Library Satisfaction at Universitas Negeri Medan |
| title_fullStr | The Influence of Interpersonal Communication and Service Quality on Library Satisfaction at Universitas Negeri Medan |
| title_full_unstemmed | The Influence of Interpersonal Communication and Service Quality on Library Satisfaction at Universitas Negeri Medan |
| title_short | The Influence of Interpersonal Communication and Service Quality on Library Satisfaction at Universitas Negeri Medan |
| title_sort | influence of interpersonal communication and service quality on library satisfaction at universitas negeri medan |
| topic | interpersonal communication, librarian, information, user, library |
| url | https://ejournal.undip.ac.id/index.php/lpustaka/article/view/69895 |
| work_keys_str_mv | AT afriadiamin theinfluenceofinterpersonalcommunicationandservicequalityonlibrarysatisfactionatuniversitasnegerimedan AT abdulkarimbatubara theinfluenceofinterpersonalcommunicationandservicequalityonlibrarysatisfactionatuniversitasnegerimedan AT muslihfathurrahman theinfluenceofinterpersonalcommunicationandservicequalityonlibrarysatisfactionatuniversitasnegerimedan AT hannychairanysuyono theinfluenceofinterpersonalcommunicationandservicequalityonlibrarysatisfactionatuniversitasnegerimedan AT mayrandaadellia theinfluenceofinterpersonalcommunicationandservicequalityonlibrarysatisfactionatuniversitasnegerimedan AT wildaafriyani theinfluenceofinterpersonalcommunicationandservicequalityonlibrarysatisfactionatuniversitasnegerimedan AT afriadiamin influenceofinterpersonalcommunicationandservicequalityonlibrarysatisfactionatuniversitasnegerimedan AT abdulkarimbatubara influenceofinterpersonalcommunicationandservicequalityonlibrarysatisfactionatuniversitasnegerimedan AT muslihfathurrahman influenceofinterpersonalcommunicationandservicequalityonlibrarysatisfactionatuniversitasnegerimedan AT hannychairanysuyono influenceofinterpersonalcommunicationandservicequalityonlibrarysatisfactionatuniversitasnegerimedan AT mayrandaadellia influenceofinterpersonalcommunicationandservicequalityonlibrarysatisfactionatuniversitasnegerimedan AT wildaafriyani influenceofinterpersonalcommunicationandservicequalityonlibrarysatisfactionatuniversitasnegerimedan |