Software as a Service: an effective platform to deliver holistic Hotel Performance Management Systems
This study main objective was to assess the viability of development of a Performance Management (PM) system, delivered in the form of Software as a Service (SaaS), specific for the hospitality industry and to evaluate the benefits of its use. Software deployed in the cloud, delivered and licens...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Algarve, ESGHT/CINTURS
2018-01-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/1001/pdf_87 |
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| Summary: | This study main objective was to assess the viability of development of
a Performance Management (PM) system, delivered in the form of
Software as a Service (SaaS), specific for the hospitality industry and to
evaluate the benefits of its use. Software deployed in the cloud,
delivered and licensed as a service, is becoming increasingly common
and accepted in a business context. Although, Business Intelligence (BI)
solutions are not usually distributed in the SaaS model, there are some
examples that this is changing. To achieve the study objective, design
science research methodology was employed in the development of a
prototype. This prototype was deployed in four hotels and its results
evaluated. Evaluation of the prototype was focused both on the system
technical characteristics and business benefits. Results shown that
hotels were very satisfied with the system and that building a prototype
and making it available in the form of SaaS is a good solution to assess
BI systems contribution to improve management performance. |
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| ISSN: | 2182-8466 |