Assessing patient experiences with a Virtual Triage and Assessment Centre (VTAC): a mixed-methods study using an online survey and semi-structured interviews in Renfrew County, Ontario

Assessing patient experiences with a Virtual Triage and Assessment Centre (VTAC): a mixed-methods study using an online survey and semi-structured interviews in Renfrew County, Ontario

Abstract Background In March 2020, the Renfrew County Virtual Triage and Assessment Centre (VTAC) was launched as a large-scale, innovative, hybrid healthcare program. VTAC aims to alleviate pressure on emergency departments by providing additional and more equitable access to family physicians and...

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Bibliographic Details
Main Authors: Antoine St-Amant, Cayden Peixoto, Dez Bair-Patel, Martha Heideman, Kayla Menkhorst, Jonathan Fitzsimon
Format: Article
Language:English
Published: BMC 2025-01-01
Series:BMC Primary Care
Subjects:
Virtual care
Hybrid care
Primary care
Healthcare program
Patient experiences
Access to care
Online Access:https://doi.org/10.1186/s12875-025-02719-y
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