Evaluation of the efficiency in delivery of government services to ameliorate the COVID-19 pandemic in the King Cetshwayo District in South Africa: Recipients’ perspectives
The COVID-19 pandemic raised the need for an increase in public services to counter the negative economic ramifications of the pandemic. However, this meteoric emergence of coronavirus inadvertently gave birth to inefficiencies entrenched in the delivery of government interventions to contain the di...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2023-12-01
|
| Series: | Cogent Social Sciences |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311886.2023.2228061 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849687200786022400 |
|---|---|
| author | S. Zhou R. Utete |
| author_facet | S. Zhou R. Utete |
| author_sort | S. Zhou |
| collection | DOAJ |
| description | The COVID-19 pandemic raised the need for an increase in public services to counter the negative economic ramifications of the pandemic. However, this meteoric emergence of coronavirus inadvertently gave birth to inefficiencies entrenched in the delivery of government interventions to contain the disease and its economic effects. The purpose of this paper is to investigate the efficiency in delivery of government services and interventions aimed at ameliorating the COVID-19 pandemic. This study uses descriptive statistics and ordinal regression analysis to identify the drivers of inefficiency perceptions among recipients of social security interventions during the pandemic. Survey data for a sample of 855 participants was drawn from King Cetshwayo District municipality in KwaZulu Natal, South Africa. The key findings revealed that the delivery of most government interventions in South Africa was perceived as not well coordinated and poorly communicated, hence inefficient. Drivers of these perceptions included age, income level, race, and employment status. In addition, whether or not an individual had received some form of social security assistance during the pandemic also influenced their perceptions about government efficiency in providing social security support. We recommend strengthening monitoring and evaluation mechanisms across government service delivery initiatives and improving communication of government programs to improve user experience and access. |
| format | Article |
| id | doaj-art-f4139d24f43d4301acbac4d7ced1bd3f |
| institution | DOAJ |
| issn | 2331-1886 |
| language | English |
| publishDate | 2023-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Social Sciences |
| spelling | doaj-art-f4139d24f43d4301acbac4d7ced1bd3f2025-08-20T03:22:22ZengTaylor & Francis GroupCogent Social Sciences2331-18862023-12-019110.1080/23311886.2023.2228061Evaluation of the efficiency in delivery of government services to ameliorate the COVID-19 pandemic in the King Cetshwayo District in South Africa: Recipients’ perspectivesS. Zhou0R. Utete1Department of Business Management, University of Zululand, Richards bay, South AfricaDepartment of Business Management, University of Zululand, Richards bay, South AfricaThe COVID-19 pandemic raised the need for an increase in public services to counter the negative economic ramifications of the pandemic. However, this meteoric emergence of coronavirus inadvertently gave birth to inefficiencies entrenched in the delivery of government interventions to contain the disease and its economic effects. The purpose of this paper is to investigate the efficiency in delivery of government services and interventions aimed at ameliorating the COVID-19 pandemic. This study uses descriptive statistics and ordinal regression analysis to identify the drivers of inefficiency perceptions among recipients of social security interventions during the pandemic. Survey data for a sample of 855 participants was drawn from King Cetshwayo District municipality in KwaZulu Natal, South Africa. The key findings revealed that the delivery of most government interventions in South Africa was perceived as not well coordinated and poorly communicated, hence inefficient. Drivers of these perceptions included age, income level, race, and employment status. In addition, whether or not an individual had received some form of social security assistance during the pandemic also influenced their perceptions about government efficiency in providing social security support. We recommend strengthening monitoring and evaluation mechanisms across government service delivery initiatives and improving communication of government programs to improve user experience and access.https://www.tandfonline.com/doi/10.1080/23311886.2023.2228061Efficiencygovernment servicesCOVID-19 pandemicsocial securitySouth Africaordinal regression |
| spellingShingle | S. Zhou R. Utete Evaluation of the efficiency in delivery of government services to ameliorate the COVID-19 pandemic in the King Cetshwayo District in South Africa: Recipients’ perspectives Cogent Social Sciences Efficiency government services COVID-19 pandemic social security South Africa ordinal regression |
| title | Evaluation of the efficiency in delivery of government services to ameliorate the COVID-19 pandemic in the King Cetshwayo District in South Africa: Recipients’ perspectives |
| title_full | Evaluation of the efficiency in delivery of government services to ameliorate the COVID-19 pandemic in the King Cetshwayo District in South Africa: Recipients’ perspectives |
| title_fullStr | Evaluation of the efficiency in delivery of government services to ameliorate the COVID-19 pandemic in the King Cetshwayo District in South Africa: Recipients’ perspectives |
| title_full_unstemmed | Evaluation of the efficiency in delivery of government services to ameliorate the COVID-19 pandemic in the King Cetshwayo District in South Africa: Recipients’ perspectives |
| title_short | Evaluation of the efficiency in delivery of government services to ameliorate the COVID-19 pandemic in the King Cetshwayo District in South Africa: Recipients’ perspectives |
| title_sort | evaluation of the efficiency in delivery of government services to ameliorate the covid 19 pandemic in the king cetshwayo district in south africa recipients perspectives |
| topic | Efficiency government services COVID-19 pandemic social security South Africa ordinal regression |
| url | https://www.tandfonline.com/doi/10.1080/23311886.2023.2228061 |
| work_keys_str_mv | AT szhou evaluationoftheefficiencyindeliveryofgovernmentservicestoamelioratethecovid19pandemicinthekingcetshwayodistrictinsouthafricarecipientsperspectives AT rutete evaluationoftheefficiencyindeliveryofgovernmentservicestoamelioratethecovid19pandemicinthekingcetshwayodistrictinsouthafricarecipientsperspectives |