Improving Access in Gastroenterology: The Single Point of Entry Model for Referrals
In 2005, a group of academic gastroenterologists in Calgary (Alberta) adopted a centralized referral intake system known as central triage. This system provided a single point of entry model (SEM) for referrals rather than the traditional system of individual practitioners managing their own referra...
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| Format: | Article |
| Language: | English |
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Wiley
2013-01-01
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| Series: | Canadian Journal of Gastroenterology |
| Online Access: | http://dx.doi.org/10.1155/2013/519342 |
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| _version_ | 1832562848202489856 |
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| author | Kerri L Novak Sander Veldhuyzen Van Zanten Sachin R Pendharkar |
| author_facet | Kerri L Novak Sander Veldhuyzen Van Zanten Sachin R Pendharkar |
| author_sort | Kerri L Novak |
| collection | DOAJ |
| description | In 2005, a group of academic gastroenterologists in Calgary (Alberta) adopted a centralized referral intake system known as central triage. This system provided a single point of entry model (SEM) for referrals rather than the traditional system of individual practitioners managing their own referrals and queues. The goal of central triage was to improve wait times and referral management. In 2008, a similar system was developed in Edmonton at the University of Alberta Hospital (Edmonton, Alberta). SEMs have subsequently been adopted by numerous subspecialties throughout Alberta. There are many benefits of SEMs including improved access and reduced wait times. Understanding and measuring complex patient flow systems is key to improving access, and centralized intake systems provide an opportunity to better understand total demand and system bottlenecks. This knowledge is particularly important for specialties such as gastroenterology (GI), in which demand exceeds supply. While it is anticipated that SEMs will reduce wait times for GI care in Canada, the lack of sufficient resources to meet the demand for GI care necessitates additional strategies. |
| format | Article |
| id | doaj-art-f17304ce34714e4194d6947916f102c0 |
| institution | Kabale University |
| issn | 0835-7900 |
| language | English |
| publishDate | 2013-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Canadian Journal of Gastroenterology |
| spelling | doaj-art-f17304ce34714e4194d6947916f102c02025-02-03T01:21:42ZengWileyCanadian Journal of Gastroenterology0835-79002013-01-01271163363510.1155/2013/519342Improving Access in Gastroenterology: The Single Point of Entry Model for ReferralsKerri L Novak0Sander Veldhuyzen Van Zanten1Sachin R Pendharkar2Division of Gastroenterology, University of Calgary, Calgary, CanadaDivision of Gastroenterology and AHS Zone Head Gastroenterology, Edmonton Zone, Alberta, Edmonton, CanadaMedicine and Community Health Sciences at the University of Calgary, Calgary, Alberta, CanadaIn 2005, a group of academic gastroenterologists in Calgary (Alberta) adopted a centralized referral intake system known as central triage. This system provided a single point of entry model (SEM) for referrals rather than the traditional system of individual practitioners managing their own referrals and queues. The goal of central triage was to improve wait times and referral management. In 2008, a similar system was developed in Edmonton at the University of Alberta Hospital (Edmonton, Alberta). SEMs have subsequently been adopted by numerous subspecialties throughout Alberta. There are many benefits of SEMs including improved access and reduced wait times. Understanding and measuring complex patient flow systems is key to improving access, and centralized intake systems provide an opportunity to better understand total demand and system bottlenecks. This knowledge is particularly important for specialties such as gastroenterology (GI), in which demand exceeds supply. While it is anticipated that SEMs will reduce wait times for GI care in Canada, the lack of sufficient resources to meet the demand for GI care necessitates additional strategies.http://dx.doi.org/10.1155/2013/519342 |
| spellingShingle | Kerri L Novak Sander Veldhuyzen Van Zanten Sachin R Pendharkar Improving Access in Gastroenterology: The Single Point of Entry Model for Referrals Canadian Journal of Gastroenterology |
| title | Improving Access in Gastroenterology: The Single Point of Entry Model for Referrals |
| title_full | Improving Access in Gastroenterology: The Single Point of Entry Model for Referrals |
| title_fullStr | Improving Access in Gastroenterology: The Single Point of Entry Model for Referrals |
| title_full_unstemmed | Improving Access in Gastroenterology: The Single Point of Entry Model for Referrals |
| title_short | Improving Access in Gastroenterology: The Single Point of Entry Model for Referrals |
| title_sort | improving access in gastroenterology the single point of entry model for referrals |
| url | http://dx.doi.org/10.1155/2013/519342 |
| work_keys_str_mv | AT kerrilnovak improvingaccessingastroenterologythesinglepointofentrymodelforreferrals AT sanderveldhuyzenvanzanten improvingaccessingastroenterologythesinglepointofentrymodelforreferrals AT sachinrpendharkar improvingaccessingastroenterologythesinglepointofentrymodelforreferrals |