CUSTOMERS’ SATISFACTION WITH THE UNIVERSITY NEW APPROACHES AND RESULTS
The article focuses on the tools which can be used for the University effective response to the modern challenges such as constantly changing quality characteristics of customers namely the differences in the educational level and socio+ psychological characteristics of the entering contingent; dive...
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| Format: | Article |
| Language: | English |
| Published: |
Moscow Polytechnic University
2016-12-01
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| Series: | Высшее образование в России |
| Subjects: | |
| Online Access: | https://vovr.elpub.ru/jour/article/view/251 |
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| _version_ | 1832574947730391040 |
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| author | Valentina A. Ivashova Evgeniy V. Galeev Tatiana V. Fed’Kova |
| author_facet | Valentina A. Ivashova Evgeniy V. Galeev Tatiana V. Fed’Kova |
| author_sort | Valentina A. Ivashova |
| collection | DOAJ |
| description | The article focuses on the tools which can be used for the University effective response to the modern challenges such as constantly changing quality characteristics of customers namely the differences in the educational level and socio+ psychological characteristics of the entering contingent; diverse motives in addressing to the University services, and divergent career plants of different customer groups; multi+level character of customers’ social and professional status. The introduction and development of the socio-cultural area gives the University an opportunity to overcome the key social challenges and to gain advantages in obtaining customers’ loyalty. |
| format | Article |
| id | doaj-art-f15f50d9855d413ebecf8b521c6607b8 |
| institution | Kabale University |
| issn | 0869-3617 2072-0459 |
| language | English |
| publishDate | 2016-12-01 |
| publisher | Moscow Polytechnic University |
| record_format | Article |
| series | Высшее образование в России |
| spelling | doaj-art-f15f50d9855d413ebecf8b521c6607b82025-02-01T13:14:11ZengMoscow Polytechnic UniversityВысшее образование в России0869-36172072-04592016-12-0107103108250CUSTOMERS’ SATISFACTION WITH THE UNIVERSITY NEW APPROACHES AND RESULTSValentina A. Ivashova0Evgeniy V. Galeev1Tatiana V. Fed’Kova2Stavropol State Agrarian UniversityStavropol State Agrarian UniversityStavropol State Agrarian UniversityThe article focuses on the tools which can be used for the University effective response to the modern challenges such as constantly changing quality characteristics of customers namely the differences in the educational level and socio+ psychological characteristics of the entering contingent; diverse motives in addressing to the University services, and divergent career plants of different customer groups; multi+level character of customers’ social and professional status. The introduction and development of the socio-cultural area gives the University an opportunity to overcome the key social challenges and to gain advantages in obtaining customers’ loyalty.https://vovr.elpub.ru/jour/article/view/251потребители услуг университетаудовлетворенность потребителейподходы вработе с потребителямисоциокультурное поле университетаcustomers of the university servicescustomers’ satisfactionworking with customerssocio-cultural area of the university |
| spellingShingle | Valentina A. Ivashova Evgeniy V. Galeev Tatiana V. Fed’Kova CUSTOMERS’ SATISFACTION WITH THE UNIVERSITY NEW APPROACHES AND RESULTS Высшее образование в России потребители услуг университета удовлетворенность потребителей подходы вработе с потребителями социокультурное поле университета customers of the university services customers’ satisfaction working with customers socio-cultural area of the university |
| title | CUSTOMERS’ SATISFACTION WITH THE UNIVERSITY NEW APPROACHES AND RESULTS |
| title_full | CUSTOMERS’ SATISFACTION WITH THE UNIVERSITY NEW APPROACHES AND RESULTS |
| title_fullStr | CUSTOMERS’ SATISFACTION WITH THE UNIVERSITY NEW APPROACHES AND RESULTS |
| title_full_unstemmed | CUSTOMERS’ SATISFACTION WITH THE UNIVERSITY NEW APPROACHES AND RESULTS |
| title_short | CUSTOMERS’ SATISFACTION WITH THE UNIVERSITY NEW APPROACHES AND RESULTS |
| title_sort | customers satisfaction with the university new approaches and results |
| topic | потребители услуг университета удовлетворенность потребителей подходы вработе с потребителями социокультурное поле университета customers of the university services customers’ satisfaction working with customers socio-cultural area of the university |
| url | https://vovr.elpub.ru/jour/article/view/251 |
| work_keys_str_mv | AT valentinaaivashova customerssatisfactionwiththeuniversitynewapproachesandresults AT evgeniyvgaleev customerssatisfactionwiththeuniversitynewapproachesandresults AT tatianavfedkova customerssatisfactionwiththeuniversitynewapproachesandresults |