OPTIMIZATION OF HEALTH SERVICES FOR PRISONERS BY THE PEMATANGSIANTAR CLASS IIA CORRECTIONAL INSTITUTION
This study aims to evaluate the quality of healthcare services provided in Pematangsiantar Class IIA Penitentiary and to identify potential optimization efforts. Employing a qualitative approach, this research involved observations, interviews, and document analysis. The findings indicate that, ove...
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| Format: | Article |
| Language: | English |
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Universitas Nusa Cendana
2025-05-01
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| Series: | Journal of Management Small and Medium Enterprises (SME's) |
| Online Access: | https://ejurnal.undana.ac.id/index.php/JEM/article/view/19059 |
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| author | Johan Sitorus Syahrial Yuska |
| author_facet | Johan Sitorus Syahrial Yuska |
| author_sort | Johan Sitorus |
| collection | DOAJ |
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This study aims to evaluate the quality of healthcare services provided in Pematangsiantar Class IIA Penitentiary and to identify potential optimization efforts. Employing a qualitative approach, this research involved observations, interviews, and document analysis. The findings indicate that, overall, the healthcare services in the penitentiary have met minimum standards. The dimensions of reliability and responsiveness were assessed as fairly good, reflected in the availability of healthcare personnel and the speed of response to inmate needs. However, several aspects require improvement, particularly related to the dimensions of tangibles (facilities and equipment), assurance (quality assurance), and empathy (care). Limitations in facilities and infrastructure, as well as the need to enhance staff capacity in providing more personalized services, are the main challenges. This study suggests the need for increased investment in healthcare facilities, ongoing training for staff, and active involvement of inmates in the evaluation and improvement of services.
Keywords: Quality; Service; Health; Prison; Inmate
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| format | Article |
| id | doaj-art-ef16f1b0c4ef4c8bb4d1075de1da6def |
| institution | DOAJ |
| issn | 2502-2385 2723-469X |
| language | English |
| publishDate | 2025-05-01 |
| publisher | Universitas Nusa Cendana |
| record_format | Article |
| series | Journal of Management Small and Medium Enterprises (SME's) |
| spelling | doaj-art-ef16f1b0c4ef4c8bb4d1075de1da6def2025-08-20T03:14:14ZengUniversitas Nusa CendanaJournal of Management Small and Medium Enterprises (SME's)2502-23852723-469X2025-05-01181 - MayOPTIMIZATION OF HEALTH SERVICES FOR PRISONERS BY THE PEMATANGSIANTAR CLASS IIA CORRECTIONAL INSTITUTIONJohan Sitorus0Syahrial Yuska1Program Studi Manajemen Pemasyarakatan, Politeknik Ilmu PemasyarakatanProgram Studi Manajemen Pemasyarakatan, Politeknik Ilmu Pemasyarakatan This study aims to evaluate the quality of healthcare services provided in Pematangsiantar Class IIA Penitentiary and to identify potential optimization efforts. Employing a qualitative approach, this research involved observations, interviews, and document analysis. The findings indicate that, overall, the healthcare services in the penitentiary have met minimum standards. The dimensions of reliability and responsiveness were assessed as fairly good, reflected in the availability of healthcare personnel and the speed of response to inmate needs. However, several aspects require improvement, particularly related to the dimensions of tangibles (facilities and equipment), assurance (quality assurance), and empathy (care). Limitations in facilities and infrastructure, as well as the need to enhance staff capacity in providing more personalized services, are the main challenges. This study suggests the need for increased investment in healthcare facilities, ongoing training for staff, and active involvement of inmates in the evaluation and improvement of services. Keywords: Quality; Service; Health; Prison; Inmate https://ejurnal.undana.ac.id/index.php/JEM/article/view/19059 |
| spellingShingle | Johan Sitorus Syahrial Yuska OPTIMIZATION OF HEALTH SERVICES FOR PRISONERS BY THE PEMATANGSIANTAR CLASS IIA CORRECTIONAL INSTITUTION Journal of Management Small and Medium Enterprises (SME's) |
| title | OPTIMIZATION OF HEALTH SERVICES FOR PRISONERS BY THE PEMATANGSIANTAR CLASS IIA CORRECTIONAL INSTITUTION |
| title_full | OPTIMIZATION OF HEALTH SERVICES FOR PRISONERS BY THE PEMATANGSIANTAR CLASS IIA CORRECTIONAL INSTITUTION |
| title_fullStr | OPTIMIZATION OF HEALTH SERVICES FOR PRISONERS BY THE PEMATANGSIANTAR CLASS IIA CORRECTIONAL INSTITUTION |
| title_full_unstemmed | OPTIMIZATION OF HEALTH SERVICES FOR PRISONERS BY THE PEMATANGSIANTAR CLASS IIA CORRECTIONAL INSTITUTION |
| title_short | OPTIMIZATION OF HEALTH SERVICES FOR PRISONERS BY THE PEMATANGSIANTAR CLASS IIA CORRECTIONAL INSTITUTION |
| title_sort | optimization of health services for prisoners by the pematangsiantar class iia correctional institution |
| url | https://ejurnal.undana.ac.id/index.php/JEM/article/view/19059 |
| work_keys_str_mv | AT johansitorus optimizationofhealthservicesforprisonersbythepematangsiantarclassiiacorrectionalinstitution AT syahrialyuska optimizationofhealthservicesforprisonersbythepematangsiantarclassiiacorrectionalinstitution |