Serving with Heart: How Responsive Empathy and Interpersonal Communication Change Customer Satisfaction in Customer Service of Telecommunication Services?

Serving with Heart: How Responsive Empathy and Interpersonal Communication Change Customer Satisfaction in Customer Service of Telecommunication Services?

This study aims to see how responsiveness, empathy, and interpersonal communication impact customer satisfaction in telecommunication services. This study uses a quantitative approach, using regression analysis to see how these variables relate. The results show that responsiveness has a positive a...

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Bibliographic Details
Main Authors: Rina Marlina, Rini Agustin, Nur Hayati
Format: Article
Language:English
Published: Universitas KH Abdul Chalim, Prodi Ekonomi Syariah 2025-07-01
Series:Indonesian Interdisciplinary Journal of Sharia Economics
Subjects:
Responsiveness, Empathy, Interpersonal Communication, Customer Satisfaction, Telecommunication
Online Access:https://e-journal.uac.ac.id/index.php/iijse/article/view/6847
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