Unbundling the complexity of performance management of healthcare providers in the Middle East
Purpose – Previous research provides adequate evidence on performance management (PM) for hospitals and healthcare providers; however, less is known about their individual and PM appraisal process. Additionally, there is limited research exploring PM in the Middle Eastern context. This study invest...
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| Format: | Article |
| Language: | English |
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Emerald Publishing
2023-11-01
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| Series: | IIM Ranchi Journal of Management Studies |
| Subjects: | |
| Online Access: | https://www.emerald.com/insight/content/doi/10.1108/IRJMS-03-2023-0026/full/pdf |
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| _version_ | 1850202098531041280 |
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| author | Daicy Vaz Wardah Qureshi Yama Temouri Vijay Pereira |
| author_facet | Daicy Vaz Wardah Qureshi Yama Temouri Vijay Pereira |
| author_sort | Daicy Vaz |
| collection | DOAJ |
| description | Purpose – Previous research provides adequate evidence on performance management (PM) for hospitals and healthcare providers; however, less is known about their individual and PM appraisal process. Additionally, there is limited research exploring PM in the Middle Eastern context. This study investigates PM practices in the Middle Eastern healthcare industry. Design/methodology/approach – This study adopts the qualitative research methodology through semi-structured interviews of healthcare professionals in Kingdom of Saudi Arabia and the United Arab Emirates. Thematic analysis was adopted for analyzing this qualitative data. Findings – The main findings have uncovered different facets of appraisal challenges for both the appraiser (i.e. manager) and the appraisee (i.e. employee). These challenges include communication deficits, lack of goal setting standards and regular meeting updates in order to ensure employee satisfaction and motivation in the workplace. Research limitations/implications – This study has significant implications for policymakers in Middle Eastern hospitals in terms of implementing PM for their staff. Moreover, future studies can conduct in-depth analysis and provide comparison between public and private sectors in the Gulf countries. Originality/value – This study is one of the first to portray challenges involved in conducting PM in the Middle East healthcare sector specifically in the UAE and Kingdom of Saudi Arabia (KSA), both from the perspectives of the appraiser and appraisee. |
| format | Article |
| id | doaj-art-eda4edaa6bb146b2ad99665f7bf05cdd |
| institution | OA Journals |
| issn | 2754-0138 2754-0146 |
| language | English |
| publishDate | 2023-11-01 |
| publisher | Emerald Publishing |
| record_format | Article |
| series | IIM Ranchi Journal of Management Studies |
| spelling | doaj-art-eda4edaa6bb146b2ad99665f7bf05cdd2025-08-20T02:11:50ZengEmerald PublishingIIM Ranchi Journal of Management Studies2754-01382754-01462023-11-012217118710.1108/IRJMS-03-2023-0026Unbundling the complexity of performance management of healthcare providers in the Middle EastDaicy Vaz0Wardah Qureshi1Yama Temouri2Vijay Pereira3NEOMA Business School - Campus de Reims, Reims, FranceISM University of Management and Economics, Vilnius, LithuaniaKhalifa University, Abu Dhabi, United Arab EmiratesNEOMA Business School - Campus de Reims, Reims, FrancePurpose – Previous research provides adequate evidence on performance management (PM) for hospitals and healthcare providers; however, less is known about their individual and PM appraisal process. Additionally, there is limited research exploring PM in the Middle Eastern context. This study investigates PM practices in the Middle Eastern healthcare industry. Design/methodology/approach – This study adopts the qualitative research methodology through semi-structured interviews of healthcare professionals in Kingdom of Saudi Arabia and the United Arab Emirates. Thematic analysis was adopted for analyzing this qualitative data. Findings – The main findings have uncovered different facets of appraisal challenges for both the appraiser (i.e. manager) and the appraisee (i.e. employee). These challenges include communication deficits, lack of goal setting standards and regular meeting updates in order to ensure employee satisfaction and motivation in the workplace. Research limitations/implications – This study has significant implications for policymakers in Middle Eastern hospitals in terms of implementing PM for their staff. Moreover, future studies can conduct in-depth analysis and provide comparison between public and private sectors in the Gulf countries. Originality/value – This study is one of the first to portray challenges involved in conducting PM in the Middle East healthcare sector specifically in the UAE and Kingdom of Saudi Arabia (KSA), both from the perspectives of the appraiser and appraisee.https://www.emerald.com/insight/content/doi/10.1108/IRJMS-03-2023-0026/full/pdfPerformance managementHealthcareMedical sectorKey performance indicator (KPI)Healthcare providers (HCP)Middle East |
| spellingShingle | Daicy Vaz Wardah Qureshi Yama Temouri Vijay Pereira Unbundling the complexity of performance management of healthcare providers in the Middle East IIM Ranchi Journal of Management Studies Performance management Healthcare Medical sector Key performance indicator (KPI) Healthcare providers (HCP) Middle East |
| title | Unbundling the complexity of performance management of healthcare providers in the Middle East |
| title_full | Unbundling the complexity of performance management of healthcare providers in the Middle East |
| title_fullStr | Unbundling the complexity of performance management of healthcare providers in the Middle East |
| title_full_unstemmed | Unbundling the complexity of performance management of healthcare providers in the Middle East |
| title_short | Unbundling the complexity of performance management of healthcare providers in the Middle East |
| title_sort | unbundling the complexity of performance management of healthcare providers in the middle east |
| topic | Performance management Healthcare Medical sector Key performance indicator (KPI) Healthcare providers (HCP) Middle East |
| url | https://www.emerald.com/insight/content/doi/10.1108/IRJMS-03-2023-0026/full/pdf |
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